1. demonix's Avatar
    Hi Everyone,
    I've searched for similar issues but can't find any posts similar to my issue.
    I recently bought a unlocked LG V20 from ebay from a highrated seller. It was an AT&T unlocked device. So I have gone an picked up an AT&T sim card and activated service on it but the device will not update. It is stuck on the April 2017 security patch. Build # NRD90M and sw version H91010m. Can anyone suggest a different way to update the device versus the OTA? TIA.
    08-30-2018 11:45 AM
  2. Rukbat's Avatar
    Go to AT&T and ask where the nearest Device Support Center is. Bring it there and ask them if they could please update it for you.
    demonix likes this.
    08-30-2018 12:12 PM
  3. demonix's Avatar
    Sadly I don't live the USA but was there visiting for a few days. I was actually at the AT&T store in Erie, PA and told them of my dilemma and they stated they couldn't help me since the device was not purchased from them. Back in Canada now and low and behold the V20 is downloading and applying an update. Not sure if it's Oreo yet but fingers crossed.
    aximtreo likes this.
    08-30-2018 04:03 PM
  4. demonix's Avatar
    So while I was in the USA with an AT&T Sim card in my device would not update. connected via LTE or WiFi. once I returned to Canada with the AT&T Sim in the device prompted for an update. the device is now running Oreo.

    still find it strange I wasn't able to update while in the USA? oh well.
    aximtreo likes this.
    08-31-2018 02:07 PM

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