1. esl57's Avatar
    Hi. I have a problem with my v20. It seems 3 of the sensors don't work. The proximity sensor, the light sensor, and the compass sensor. It seems they have never worked.

    Here are the symptoms:

    When I first got the phone, in 3/2017, I tried to use one of those star gazing app, and it didn't work. I figured it was a software bug, and didn't think of it again.

    The auto brightness has never worked.

    When in a phone call, the screen goes dim, then shuts off every few seconds, unless I slide the "swipe to use call features". This happens whether or not the proximity sensor is covered.

    I recently tried some sensor testing apps, and they say that those 3 sensors are not available. I tried rebooting, factory reset, and booting in safe mode, with no luck.

    Has anyone else experienced this? I want to keep this phone for a little longer, but these problems are annoying.
    09-10-2018 08:50 AM
  2. pkcable's Avatar
    My V30 did not have these issues. LG phones prior to the V20 had some major issues, in particular, a boot loop issue. This was resolved and the V20 is not known to have this issue. HOWEVER as a result of these issues and as a good faith issue to customers, LG has extended and is know to extend their warranty of their devices. You MAY still have a shot at a warranty repair. You can check your status here...

    https://lg-dfs-warranty.com/warranty-lookup

    And even if you ARE expired you may want to contact them anyways. My brother was able to get a warranty repair on his V10, about 2 months after the warranty had expired. His rep was very nice and helpful. It don't hurt to reach out to them.
    mitul_mehta likes this.
    09-10-2018 10:00 AM

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