05-15-2019 03:09 PM
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  1. uraniumhexoflorite's Avatar
    I just got a new V20 after my G4 died (rip) but it looks like the V20, which I bought refurbished off Amazon, is having insane screen retention issues. It can be fixed temporarily by having a gray screen on at max brightness but the screen keeps retaining stuff. Is this normal? Should I return the phone? Thanks in advance for advice and help.
    04-21-2019 05:08 PM
  2. RaRa85's Avatar
    Take pictures or videos of the issues and return it.
    04-21-2019 05:10 PM
  3. vasekvi's Avatar
    Yup my V20 has insane screen retention. It's my 9 year old daughter's phone.
    04-21-2019 05:19 PM
  4. RaRa85's Avatar
    A little screen retention is understandable but insane screen retention is unacceptable.
    04-21-2019 05:27 PM
  5. uraniumhexoflorite's Avatar
    Insane screen retention on refurbished V20-20190421_194032.jpg
    Here is a picture of the after image. The V20 is at about 40% brightnes.
    04-21-2019 07:49 PM
  6. RaRa85's Avatar
    Click image for larger version. 

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    Here is a picture of the after image. The V20 is at about 40% brightnes.
    Yeah that's crazy.
    04-21-2019 07:57 PM
  7. uraniumhexoflorite's Avatar
    That was from being on Facebook for at most 15 minutes.
    04-21-2019 10:37 PM
  8. mustang7757's Avatar
    I just got a new V20 after my G4 died (rip) but it looks like the V20, which I bought refurbished off Amazon, is having insane screen retention issues. It can be fixed temporarily by having a gray screen on at max brightness but the screen keeps retaining stuff. Is this normal? Should I return the phone? Thanks in advance for advice and help.
    I would return it if you can .
    04-21-2019 10:40 PM
  9. Mike Dee's Avatar
    04-21-2019 11:24 PM
  10. kal_el_5011's Avatar
    Click image for larger version. 

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    Here is a picture of the after image. The V20 is at about 40% brightnes.
    Yep, mine does that too but it's not too big of a deal for me. But if it disturbs your experience then I understand you do what you need. Especially if there's a return policy you can take advantage of.
    04-22-2019 11:25 AM
  11. Mooncatt's Avatar
    This is the Achilles heel of the V20. For whatever reason, they are are prone to this happening, and a replacement phone/screen will have it too. I'd still rather have this than any other phone right now. I'm of the belief that most every phone, regardless of make and model, is going to have some inherent design flaw. Temporary image retention is a rather minor annoyance compared to other problems I've seen.
    kal_el_5011 likes this.
    04-22-2019 12:02 PM
  12. uraniumhexoflorite's Avatar
    So this is a normal amount of retention for a V20? It is tolerable, but I would prefer to get a V20 with less image retention if possible. Is there a way to combat this retention (kinda like how OLED phones with always on displays move the image slightly)?
    04-22-2019 12:34 PM
  13. Mooncatt's Avatar
    My original V20 was that bad. I got a refurb for an unrelated warranty exchange, and it developed retention in less than a month.
    04-22-2019 12:41 PM
  14. vasekvi's Avatar
    Unfortunately, there are only two variations of the V20. Those that have screen retention, and those that are yet to have it.
    kal_el_5011 and recDNA like this.
    04-22-2019 01:04 PM
  15. uraniumhexoflorite's Avatar
    I think I may have found a solution to the issue. There is an app called sfilter that is a blue light filter but can also be used to fix retention. It was mentioned in some other threads so I decided to try it out. There are 2 slider thingies on the page that it opens to that get set to 10% and then enabling the blue light filter seems to fix it. I will keep an eye on it though to make sure it is actually working.
    04-22-2019 03:53 PM
  16. Mooncatt's Avatar
    I think I may have found a solution to the issue. There is an app called sfilter that is a blue light filter but can also be used to fix retention. It was mentioned in some other threads so I decided to try it out. There are 2 slider thingies on the page that it opens to that get set to 10% and then enabling the blue light filter seems to fix it. I will keep an eye on it though to make sure it is actually working.
    Good luck. I tried the filter tricks with no change besides a darker screen.
    04-22-2019 03:54 PM
  17. Itsa_Me_Mario's Avatar
    wow, that's rough.
    04-23-2019 11:30 AM
  18. uraniumhexoflorite's Avatar
    Still no burn in.
    04-24-2019 02:47 PM
  19. muckrakerX's Avatar
    Still no burn in.
    I have 3 V20s, and none of them have this issue.
    04-25-2019 07:51 PM
  20. muckrakerX's Avatar
    I'd see if Amazon would exchange it
    04-25-2019 07:52 PM
  21. datum9's Avatar
    This is the Achilles heel of the V20. For whatever reason, they are are prone to this happening, and a replacement phone/screen will have it too. I'd still rather have this than any other phone right now. I'm of the belief that most every phone, regardless of make and model, is going to have some inherent design flaw. Temporary image retention is a rather minor annoyance compared to other problems I've seen.
    These are my thoughts as well. I just upgraded from Samsung S8+ to V20 and all in all, am happy with that choice. On the balance, I like V20's features. I do have some screen retention as well thought apparently not as bad.

    I like:

    Replaceable battery
    16:9 ratio
    Flat screen
    04-29-2019 08:43 AM
  22. uraniumhexoflorite's Avatar
    The burn in seems to be coming back. I'm going to see if I can return it for a different one.
    05-05-2019 09:22 PM
  23. uraniumhexoflorite's Avatar
    Got a replacement coming in the mail. I will post when it arrives.
    Itsa_Me_Mario likes this.
    05-06-2019 11:27 AM
  24. uraniumhexoflorite's Avatar
    The replacement has image retention too. Was this an issue when the V20 launched or is it just refurbished ones? Even if I can't get one without the image retention I won't get a different phone model. I despise glass sandwiches since they are so much tougher to repair.
    05-15-2019 10:38 AM
  25. Mooncatt's Avatar
    Was this an issue when the V20 launched or is it just refurbished ones?
    It affects most all of them, regardless if new or refurbished.
    05-15-2019 10:41 AM
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