08-12-2018 12:49 PM
33 12
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  1. ShaggyKids's Avatar
    I keep getting messages that my internal and external storage are running out of space. When I look there is just like up to maybe 200-500 megabytes of space left and it says 98 or 99 percent of space left. The message is popping up more often now.

    I use the smart clean which doesn't do much good. I've uninstalled some apps but the rest of them I need and I am not one that installs tons of apps.

    My 32 GB external SD card shows up as 64GB I don't understand that.

    I've only had this phone 5 to 6 months. It says it's going to stop working if I don't get this cleaned up.

    I can't even delete voicemails. I tried to install one of those file managers where you can see hidden files and it won't let me install it because there's not enough space.

    I'm at a loss. Is there anyone can help? Thank you.

    Deb
    08-08-2018 08:44 AM
  2. Golfdriver97's Avatar
    Any photos or videos taking up a lot of room? Do you send a lot of pictures via text?
    08-08-2018 10:25 AM
  3. ShaggyKids's Avatar
    Any photos or videos taking up a lot of room? Do you send a lot of pictures via text?
    I send pics by text but not excessive in my opinion. Yes, have pics saved and that's why I want to view the internal storage so I can move them off the internal.
    08-08-2018 11:32 AM
  4. ManiacJoe's Avatar
    My 32 GB external SD card shows up as 64GB I don't understand that.
    This seems suspicious. If the SD card is a counterfeit, that may be a big part of your problem.
    Who made the card?
    Where did you purchase it from?
    08-08-2018 12:40 PM
  5. ShaggyKids's Avatar
    This seems suspicious. If the SD card is a counterfeit, that may be a big part of your problem.
    Who made the card?
    Where did you purchase it from?
    SanDisk. I've had it and used it for many years so don't remember where I got it.
    08-08-2018 12:41 PM
  6. ShaggyKids's Avatar
    This is ridiculous. I have a new voicemail and it can't even download! GRRRRRR!
    08-08-2018 01:45 PM
  7. Golfdriver97's Avatar
    Can you do a cache clear in settings>storage?
    08-08-2018 02:00 PM
  8. ShaggyKids's Avatar
    Can you do a cache clear in settings>storage?
    Have done that several times today but it doesn't help for long.
    08-08-2018 04:57 PM
  9. TheMarcus's Avatar
    Sounds like you haven't done the obvious... Go to settings and storage, then check to see what's taking up so much space and how much space it's taken. Then, naturally, you could use a file manager to find and delete things you don't need.
    08-08-2018 09:55 PM
  10. mark43224's Avatar
    Facebook messenger icons and web previews keep loading up my gallery app, in with my pictures. I view by date and check all of them for deletion, taking care not to check my pics in the process. I hate that messenger is regularly putting that stuff on my phone. See if there is any of that on your phone. Also I get rid of a lot of junk with CCleaner. You must select what files to clean. It gets easier as you become more familiar with it. It usually retains your choices for the next time. Check what cards are compatible with your phone. If your phone is newer your card may be an older type. Some older ones may not be compatible. Offload most of your videos and pictures.
    08-08-2018 10:59 PM
  11. ShaggyKids's Avatar
    Sounds like you haven't done the obvious... Go to settings and storage, then check to see what's taking up so much space and how much space it's taken. Then, naturally, you could use a file manager to find and delete things you don't need.
    Actually yes I have. By deleting some apps that I didn't want to delete I was finally able to install a hidden file manager.There is nothing in the folders except for a very small file here and there that I wouldn't delete because I don't know what they are it could be something that shouldn't be deleted.
    08-09-2018 06:25 AM
  12. ShaggyKids's Avatar
    Facebook messenger icons and web previews keep loading up my gallery app, in with my pictures. I view by date and check all of them for deletion, taking care not to check my pics in the process. I hate that messenger is regularly putting that stuff on my phone. See if there is any of that on your phone. Also I get rid of a lot of junk with CCleaner. You must select what files to clean. It gets easier as you become more familiar with it. It usually retains your choices for the next time. Check what cards are compatible with your phone. If your phone is newer your card may be an older type. Some older ones may not be compatible. Offload most of your videos and pictures.
    I'm not finding that issue from Facebook. There seems to be nothing in my gallery that has been saved from Facebook.

    Is CCleaner going to do a better job than the default smartclean?

    The SD card is old that much I do know. But why after five or six months could it possibly not be compatible when it's been working fine all this time?

    I can clean up the SD card when I get a little time. The issue that scaring me the most is the internal storage where I can find nothing no files of any size whatsoever that could be causing this and that is where the real problem is. It's constantly showing now at 98-99% full.
    08-09-2018 06:31 AM
  13. methodman89's Avatar
    Download Data Size Explorer and see exactly what is using your storage.
    CC Cleaner is worthless, and should be uninstalled.
    08-09-2018 06:46 AM
  14. rckymtntim's Avatar
    Have you tried connecting to a computer via USB. It may give you a better look at things.
    08-09-2018 07:02 AM
  15. ShaggyKids's Avatar
    Have you tried connecting to a computer via USB. It may give you a better look at things.
    Yes.
    08-09-2018 07:20 AM
  16. TheMarcus's Avatar
    Actually yes I have. By deleting some apps that I didn't want to delete I was finally able to install a hidden file manager.There is nothing in the folders except for a very small file here and there that I wouldn't delete because I don't know what they are it could be something that shouldn't be deleted.
    Show of a screenshot of your storage screen. I'm getting the feeling you don't understand it.

    Clearing up space and knowing what to delete isn't this complicated.
    08-09-2018 08:30 AM
  17. ShaggyKids's Avatar
    Here you go.
    08-10-2018 09:42 AM
  18. ShaggyKids's Avatar
    And I realized my external SD card is displaying correct GB. I'm so sorry.
    08-10-2018 09:43 AM
  19. ManiacJoe's Avatar
    If you tap on "other apps" does it give a more detailed breakdown?
    08-10-2018 03:53 PM
  20. ShaggyKids's Avatar
    If you tap on "other apps" does it give a more detailed breakdown?
    Yes
    08-10-2018 04:49 PM
  21. Kodak2's Avatar
    One or more of your apps are holding a lot of data or cache. Go through them and locate t culprits.
    08-10-2018 05:03 PM
  22. fwaits's Avatar
    Do you have Netflix by chance and have the app set to DL episodes and such to the local storage? (See Netflix app settings for this setting)
    08-10-2018 06:19 PM
  23. pvcleave's Avatar
    Yes
    Did you go into Other Apps and sort by size to see what is taking up so much space?
    08-11-2018 03:08 AM
  24. smchambers56's Avatar
    go to other apps. it will show how much storage it is taking. click on it to open and choose clear cache
    08-11-2018 06:54 AM
  25. ShaggyKids's Avatar
    I cleared the cache on all of them. Biggest one was Chrome but didn't make a noticeable difference.

    Anyone know of malware or ??? that could be causing this?

    I really don't want to but I think I'll wipe my phone and start over. This is ridiculous to have to mess with this numerous times a day. Don't want my phone to quit working either.
    08-11-2018 10:03 AM
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