1. rcrew9's Avatar
    Two days ago my new V30 (2 weeks old) began exhibiting some frustrating behavior when I try to turn the screen on. When it has been in unused for a while (10 minutes or so), I get a major delay when I try to turn the screen on. Whether I use the power button or the Knock On feature, it doesn't respond. I have to double tap the screen or press the button several times before the screen responds.

    This seems to occur randomly. It didn't do this before a couple days ago, and I have not changed any settings on it nor installed any new apps in that time. I turn the phone off most nights, so I doubt it's because of to much stuff being loaded in memory. It worked fine when I went to the store this morning, but when I got home it did it again.

    What should I be looking at?
    11-02-2018 09:31 AM
  2. B. Diddy's Avatar
    Does this happen in Safe Mode? https://support.t-mobile.com/docs/DOC-36664. If not, then something you installed is likely causing the issue (but if you don't already have a culprit in mind, you may have to uninstall apps one by one until the problem goes away).
    11-02-2018 11:01 AM
  3. rcrew9's Avatar
    Does this happen in Safe Mode? https://support.t-mobile.com/docs/DOC-36664. If not, then something you installed is likely causing the issue (but if you don't already have a culprit in mind, you may have to uninstall apps one by one until the problem goes away).
    I haven't tried Safe Mode because it happens so randomly (maybe 3 times in the past couple of days). Plus, why would an app cause this problem after almost 2 weeks, but not before?
    11-02-2018 11:50 AM
  4. B. Diddy's Avatar
    It can be difficult to rule out some issue that might have been introduced with an update to the app, or possibly to an update to a system component (like Google Play Services, which gets updated silently in the background). But I agree with your point -- it's hard to pinpoint this kind of thing if it's pretty infrequent.
    11-02-2018 01:26 PM

Similar Threads

  1. New Phone Echoes On Handsfree Calls
    By Android Central Question in forum Ask a Question
    Replies: 13
    Last Post: 11-09-2018, 03:59 PM
  2. Certain emails will not open on my phone.
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 11-02-2018, 11:06 AM
  3. New remote will not work on MXG BOX HOW TO PAIR PLEASE
    By Android Central Question in forum Ask a Question
    Replies: 0
    Last Post: 11-02-2018, 09:20 AM
  4. Call screen not working
    By Android Central Question in forum Ask a Question
    Replies: 0
    Last Post: 11-02-2018, 09:04 AM
  5. Samsung Galaxy s7 Edge - Reddish screen
    By Android Central Question in forum Ask a Question
    Replies: 0
    Last Post: 11-02-2018, 08:43 AM
LINK TO POST COPIED TO CLIPBOARD