1. croaker68's Avatar
    My V35 restarted on its own a few times. It said no service then rebooted. Anyone else notice this?
    06-17-2018 08:10 AM
  2. pounder001's Avatar
    My V35 restarted on its own a few times. It said no service then rebooted. Anyone else notice this?
    Haven't had that or any other issues with mine so far. No reboots or anything ....
    06-17-2018 08:00 PM
  3. croaker68's Avatar
    it reboots multiple times a day now. itll say no service and then just restart.
    06-18-2018 12:01 AM
  4. cohoman's Avatar
    I would suggest trying a new sim card from your carrier.
    06-18-2018 06:13 AM
  5. pounder001's Avatar
    it reboots multiple times a day now. itll say no service and then just restart.
    Have you called AT&T Tech Support and explained the issue to them?
    I agree with what cohoman said and go to your local AT&T store as it sounds like a sim card issue or you are not registered correctly in the AT&T system (no service message)
    06-18-2018 08:23 AM
  6. croaker68's Avatar
    my wifes phone started doing it too. we got them at the same time with the BOGO deal. we went to the AT&T store and they swapped out the Sims on both phones. the sims they took out both had scratches. the tech said could be a bad batch of Sims or the phones have something internal scratching them. we will see if its fixed now.
    06-18-2018 10:28 AM
  7. pounder001's Avatar
    my wifes phone started doing it too. we got them at the same time with the BOGO deal. we went to the AT&T store and they swapped out the Sims on both phones. the sims they took out both had scratches. the tech said could be a bad batch of Sims or the phones have something internal scratching them. we will see if its fixed now.
    New sim cards, has the issue gone away?
    06-18-2018 11:22 PM
  8. croaker68's Avatar
    we went this am and so far we haven't had any more issues.
    pounder001 and RaRa85 like this.
    06-18-2018 11:28 PM
  9. croaker68's Avatar
    it started doing it again. in the upper left corner where it usually says AT&T, it switches to no service. then all bars disappear and it drops Wi-Fi, then reboots. I hate to swap it out but i may have to.
    06-23-2018 10:22 AM
  10. pounder001's Avatar
    it started doing it again. in the upper left corner where it usually says AT&T, it switches to no service. then all bars disappear and it drops Wi-Fi, then reboots. I hate to swap it out but i may have to.
    Have you gotten on the phone with Tech Support at an AT&T Corporate Store to discuss the issue?
    I am wondering if there are AT&T Tower issues near you
    06-28-2018 09:13 AM
  11. croaker68's Avatar
    We went to a corporate store, that was where they gave us new Sims. They said the next step would be to swap out the phones. We haven't gone back for that yet. Our previous at&t phones (v20 and galaxy s7) didn't have any issues.
    06-28-2018 09:26 AM
  12. croaker68's Avatar
    Just got back from AT&T, they swapped our phones out for new v35s. Home for 30 minutes and it happened again - upper left corner went to no service and I had to reboot to be able to use it. Not sure what to do next.
    06-28-2018 06:59 PM
  13. Gdwheel's Avatar
    I have not had that problem at all with mine, or anything close to it. My reception is good all the time. It seems like it must be something unique to your account, SIM, location, etc. that is causing the problem for different phones. Wish I could provide more help. The V35 is a really good phone.
    06-29-2018 08:58 AM
  14. cohoman's Avatar
    It happens to both phones?
    06-29-2018 01:51 PM
  15. pounder001's Avatar
    Just got back from AT&T, they swapped our phones out for new v35s. Home for 30 minutes and it happened again - upper left corner went to no service and I had to reboot to be able to use it. Not sure what to do next.
    I would get Tech Support involved while you are in the Corporate Store to troubleshoot your account and or connectivity problem as I don't see how it could be a phone issue
    I had a similar issue with my S8+ last year, and while at a Corporate Store they got Tech Support on the phone, and they temporarily changed my cell number and it fixed the issue, the Tech then added my original number back and everything worked! although they never figured out what the problem was
    06-29-2018 11:10 PM
  16. croaker68's Avatar
    Went back to the store today and they offered to let us swap out to something else. I liked the v35 but not the problems we had. We changed to the s9+ . It was on a Bogo too so they let us swap even and just pay the tax difference.
    06-29-2018 11:36 PM
  17. pounder001's Avatar
    V35 is still running strong with "zero" issues thus far
    07-18-2018 08:21 AM

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