11-23-2020 06:31 PM
43 12
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  1. walterkurtz's Avatar
    i have noticed this for the last few weeks in the camera app and when using the camera within whatsapp. when i open the camera often the screen immediately freezes for a few seconds. sometimes it freezes until i close everything and reopen the camera. other times if i start recording a video it freezes intermittently.

    i have gone into SETTINGS > APPS AND NOTIFICATIONS > APP INFO > CAMERA > STORAGE and cleared data and cache and restarted a few times. it seems to help for a bit but the problem returns.

    any suggestions? i am running android 9. i think there's a 10 update available. but i bought a G8 earlier this year that ran on 10 and it was missing some features i need.

    thank you!!
    11-14-2020 03:13 AM
  2. mustang7757's Avatar
    Hi, try clearing cache and then force stop whatsapp and see what happens.
    B. Diddy likes this.
    11-14-2020 09:47 AM
  3. walterkurtz's Avatar
    Hi, try clearing cache and then force stop whatsapp and see what happens.
    cleared whatsapp cache, force stopped whatsapp, restarted phone. opened whatsapp, opened camera within a convo and it froze immediately. restarted phone again and seems to be working. will report back after a day or so.

    thank you!
    mustang7757 likes this.
    11-14-2020 10:25 AM
  4. mustang7757's Avatar
    cleared whatsapp cache, force stopped whatsapp, restarted phone. opened whatsapp, opened camera within a convo and it froze immediately. restarted phone again and seems to be working. will report back after a day or so.

    thank you!
    Your welcome! Let me know !
    11-14-2020 10:27 AM
  5. walterkurtz's Avatar
    Your welcome! Let me know !
    i went for a long walk today and when i got to my destination i took out my camera to take pictures and videos of the dassies (an adorable creature found here in south africa). and the camera kept freezing. it wouldn't let me shoot video or stills. i tried auto camera and manual camera. whenever i would hit record it would freeze instantly or after a second. luckily the dassies stayed in one place so i had time to restart the phone. that worked. but obviously this is unsustainable. i buy LG phones for the camera beginning with the V20.

    any other suggestions?

    i haven't added any new apps. there have been updates to apps of course.

    can i delete just the camera? or is it baked into the system? could it be my SD card??

    thank you!
    11-15-2020 03:55 AM
  6. Mike Dee's Avatar
    i went for a long walk today and when i got to my destination i took out my camera to take pictures and videos of the dassies (an adorable creature found here in south africa). and the camera kept freezing. it wouldn't let me shoot video or stills. i tried auto camera and manual camera. whenever i would hit record it would freeze instantly or after a second. luckily the dassies stayed in one place so i had time to restart the phone. that worked. but obviously this is unsustainable. i buy LG phones for the camera beginning with the V20.

    any other suggestions?

    i haven't added any new apps. there have been updates to apps of course.

    can i delete just the camera? or is it baked into the system? could it be my SD card??

    thank you!
    If the app is freezing, I doubt it's the SD card but it depends on what you mean by freezing. If you want to rule out the SD card change your save settings to internal storage.
    aximtreo likes this.
    11-15-2020 09:26 AM
  7. walterkurtz's Avatar
    If the app is freezing, I doubt it's the SD card but it depends on what you mean by freezing. If you want to rule out the SD card change your save settings to internal storage.
    freezing as in i open the camera and immediately the live view image is frozen on my screen i can't press any buttons. OR it doesn't freeze in live view, i press record to shoot a video and after a second or two the image freezes on screen...but the timer continues as if it is shooting video. it's not shooting though. the resulting video is of the frozen screen.

    if i switch camera storage to internal will it move the 7,000 photos and videos on my SD card?

    thank you!
    11-15-2020 12:55 PM
  8. mustang7757's Avatar
    i went for a long walk today and when i got to my destination i took out my camera to take pictures and videos of the dassies (an adorable creature found here in south africa). and the camera kept freezing. it wouldn't let me shoot video or stills. i tried auto camera and manual camera. whenever i would hit record it would freeze instantly or after a second. luckily the dassies stayed in one place so i had time to restart the phone. that worked. but obviously this is unsustainable. i buy LG phones for the camera beginning with the V20.

    any other suggestions?

    i haven't added any new apps. there have been updates to apps of course.

    can i delete just the camera? or is it baked into the system? could it be my SD card??

    thank you!
    You can clear its data and then force stop the camera and see how it behaves, if still after that put the phone in safe mode to see I'd camera still acts up.
    11-15-2020 08:55 PM
  9. Mike Dee's Avatar
    freezing as in i open the camera and immediately the live view image is frozen on my screen i can't press any buttons. OR it doesn't freeze in live view, i press record to shoot a video and after a second or two the image freezes on screen...but the timer continues as if it is shooting video. it's not shooting though. the resulting video is of the frozen screen.

    if i switch camera storage to internal will it move the 7,000 photos and videos on my SD card?

    thank you!
    Doesn't sound like the SD card is the issue and changing your default storage won't move any files.
    aximtreo likes this.
    11-15-2020 11:48 PM
  10. walterkurtz's Avatar
    You can clear its data and then force stop the camera and see how it behaves, if still after that put the phone in safe mode to see I'd camera still acts up.
    i cleared the data + force stopped and the freezing persisted. then i put the phone in safe mode and the freezing persisted. since coming out of safe mode it's been fine. but that's only ten minutes ago. did safe mode cure my problem? or determine that it's a hardware issue?

    thank you!
    mustang7757 likes this.
    11-16-2020 12:30 PM
  11. mustang7757's Avatar
    i cleared the data + force stopped and the freezing persisted. then i put the phone in safe mode and the freezing persisted. since coming out of safe mode it's been fine. but that's only ten minutes ago. did safe mode cure my problem? or determine that it's a hardware issue?

    thank you!
    Sometimes going in and out safe fixes things , don't know why but it does lol
    Your welcome!
    11-16-2020 10:21 PM
  12. walterkurtz's Avatar
    Sometimes going in and out safe fixes things , don't know why but it does lol
    Your welcome!
    Doesn't sound like the SD card is the issue and changing your default storage won't move any files.
    the camera (or screen) is still freezing.

    i have tried the following:

    clear cache and force stop whatsapp

    clear data and force stop camera

    safe mode

    switch from SD card to internal memory

    and of course numerous restarts...

    is there anything else to try? if the camera won't work, it might be time for my first iphone. i looked at the V60 specs today and it appears to be much larger than the V40. and as much as i love these cameras, size matters. i have a G8 with me that i bought earlier this year. i stopped using it after a few months. it was just too big, and the camera didn't seem as good as the V40

    thank you!
    11-17-2020 03:48 AM
  13. mustang7757's Avatar
    the camera (or screen) is still freezing.

    i have tried the following:

    clear cache and force stop whatsapp

    clear data and force stop camera

    safe mode

    switch from SD card to internal memory

    and of course numerous restarts...

    is there anything else to try? if the camera won't work, it might be time for my first iphone. i looked at the V60 specs today and it appears to be much larger than the V40. and as much as i love these cameras, size matters. i have a G8 with me that i bought earlier this year. i stopped using it after a few months. it was just too big, and the camera didn't seem as good as the V40

    thank you!
    Try taking your sd card out see if it still happening, if so then factory reset. Only 2 options left .
    11-17-2020 09:05 AM
  14. walterkurtz's Avatar
    Try taking your sd card out see if it still happening, if so then factory reset. Only 2 options left .
    i was afraid you would say that. i didn't replace it. but i did take the SD card out blew some compressed air into the slot and then put the card back in. of course it didn't help. i hate to do a factory reset. in the past when i've had problems, i've done the reset then spent two days obsessively getting my apps and preferences back in order only to have the problem remain.

    i do have the G8 as a back up. and after looking at iphone 12s today i'm not sure it's appealing enough to jump android ship...but assuming my camera (and phone) are dead. is there a comparable LG or other android that's considered to have a great camera? i know it's a tough question. they all have good cameras. and most people seem to like whichever camera is in their hand.

    thanks!!
    11-17-2020 11:03 AM
  15. mustang7757's Avatar
    i was afraid you would say that. i didn't replace it. but i did take the SD card out blew some compressed air into the slot and then put the card back in. of course it didn't help. i hate to do a factory reset. in the past when i've had problems, i've done the reset then spent two days obsessively getting my apps and preferences back in order only to have the problem remain.

    i do have the G8 as a back up. and after looking at iphone 12s today i'm not sure it's appealing enough to jump android ship...but assuming my camera (and phone) are dead. is there a comparable LG or other android that's considered to have a great camera? i know it's a tough question. they all have good cameras. and most people seem to like whichever camera is in their hand.

    thanks!!
    I understand on the factory reset but sometimes needed,but for sd card I like you try it without it for a few hours or a day see if it act up.
    Laura Knotek likes this.
    11-17-2020 11:14 AM
  16. walterkurtz's Avatar
    I understand on the factory reset but sometimes needed,but for sd card I like you try it without it for a few hours or a day see if it act up.
    i’ll try taking the SD card out for a few hours tomorrow and see if it acts up.

    if i have to factory reset will i still have android 9 when i restore? android 10 on my G8 was bad so i’ve been avoiding the update on this V40.

    thank you!!
    11-17-2020 03:15 PM
  17. mustang7757's Avatar
    i’ll try taking the SD card out for a few hours tomorrow and see if it acts up.

    if i have to factory reset will i still have android 9 when i restore? android 10 on my G8 was bad so i’ve been avoiding the update on this V40.

    thank you!!
    If you factory reset it still stays same Android version you had, you would need to update it or accept OTA ...ok cool let me know
    11-17-2020 06:57 PM
  18. walterkurtz's Avatar
    If you factory reset it still stays same Android version you had, you would need to update it or accept OTA ...ok cool let me know
    the camera has been freezing all morning. i switched the camera storage to internal and just took the SD card out. i'll let you know how it goes later today. but i suspect a factory reset is in my future.

    thank you!!
    mustang7757 likes this.
    11-17-2020 11:27 PM
  19. Mike Dee's Avatar
    the camera has been freezing all morning. i switched the camera storage to internal and just took the SD card out. i'll let you know how it goes later today. but i suspect a factory reset is in my future.

    thank you!!
    Another thing you can try is to download another camera app just to see if it's the native camera app giving you grief.
    Laura Knotek likes this.
    11-17-2020 11:31 PM
  20. mustang7757's Avatar
    the camera has been freezing all morning. i switched the camera storage to internal and just took the SD card out. i'll let you know how it goes later today. but i suspect a factory reset is in my future.

    thank you!!
    Ok let me know
    11-17-2020 11:39 PM
  21. mustang7757's Avatar
    Another thing you can try is to download another camera app just to see if it's the native camera app giving you grief.
    Good suggestion
    11-17-2020 11:39 PM
  22. walterkurtz's Avatar
    Another thing you can try is to download another camera app just to see if it's the native camera app giving you grief.
    i have been opening the camera in whatsapp and VSCO and it freezes the same as in the native app.
    11-18-2020 12:30 AM
  23. walterkurtz's Avatar
    Ok let me know
    so far without the SD card it's still freezing...and two apps (VSCO and wechat) stopped working.
    11-18-2020 12:31 AM
  24. mustang7757's Avatar
    so far without the SD card it's still freezing...and two apps (VSCO and wechat) stopped working.
    Not good , only thing I can say a factory reset you'll have to try at some point.
    Laura Knotek likes this.
    11-18-2020 12:33 AM
  25. Laura Knotek's Avatar
    Not good , only thing I can say a factory reset you'll have to try at some point.
    Yes. If factory reset doesn't help, and no camera apps work, then it is a hardware problem that would require either repair at a local shop or replacement with another phone.
    mustang7757 and walterkurtz like this.
    11-18-2020 01:03 AM
43 12

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