1. loekie32's Avatar
    We moved our son from NWArkansas (Springdale) to Addison, TX a couple of weekends ago.
    Ever since then his LG V40 ThinQ has not been working very well. He can text, use data, but receiving or making phone calls is a problem. Inside his apartment calling (receiving or making) does not work. He has to step outside for it work, sometimes.
    We have called AT&T, chatted online, with I do not how many reps, but no matter what, nothing seems to solve the problem.
    He had absolutely no problems when in Arkansas! When he was back for Christmas phone seemed to be working correctly....
    It is an unlocked phone, purchased at Best Buy in Norman, OK.
    Also no problem at all using phone in OK!

    Any ideas??
    12-30-2021 05:53 PM
  2. Mooncatt's Avatar
    My guess is it's a signal/reception issue. I love LG phones, but I've noticed over the years that their radios are not as good as others, especially Samsung. I'm not familiar with AT&T's functionality, but is Wi-Fi calling an option for him?
    Laura Knotek likes this.
    12-30-2021 06:53 PM
  3. B. Diddy's Avatar
    Is it primarily inside his apartment that he has issues? That may just have to do with how the building was constructed. Some materials might block signal more than others: https://www.wilsonamplifiers.com/blo...20RF%20signals.
    Laura Knotek likes this.
    12-30-2021 07:15 PM
  4. loekie32's Avatar
    My guess is it's a signal/reception issue. I love LG phones, but I've noticed over the years that their radios are not as good as others, especially Samsung. I'm not familiar with AT&T's functionality, but is Wi-Fi calling an option for him?
    Problems with wifi calling as well!
    On the very odd occasion phone does work inside...
    12-30-2021 08:23 PM
  5. loekie32's Avatar
    Is it primarily inside his apartment that he has issues? That may just have to do with how the building was constructed. Some materials might block signal more than others: https://www.wilsonamplifiers.com/blo...20RF%20signals.
    No, it happens outside of building as well, although not as much as inside.
    12-30-2021 08:30 PM
  6. loekie32's Avatar
    What we don't understand is why it works in AR and OK, but not in Texas!
    12-30-2021 08:30 PM
  7. Laura Knotek's Avatar
    What is the signal strength in dBm at his apartment? What is the signal strength in dBm at your house?

    Perhaps AT&T just is weak at his apartment.
    mustang7757 and J Dubbs like this.
    12-30-2021 09:10 PM
  8. B. Diddy's Avatar
    How's the coverage on the map? www.att.com/maps/wireless-coverage.html

    You might also try the OpenSignal app, which can give real world coverage information.
    Laura Knotek and J Dubbs like this.
    12-30-2021 09:30 PM
  9. loekie32's Avatar
    What is the signal strength in dBm at his apartment? What is the signal strength in dBm at your house?

    Perhaps AT&T just is weak at his apartment.

    Thanks, will have him check this, if he hasn't already.
    Laura Knotek likes this.
    12-31-2021 02:48 PM
  10. loekie32's Avatar
    How's the coverage on the map? www.att.com/maps/wireless-coverage.html

    You might also try the OpenSignal app, which can give real world coverage information.

    Thanks, will have him look into that, if not already done.
    12-31-2021 02:49 PM

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