1. sunnisan's Avatar
    I have ver9, Jun2019 on my V40 ThinQ - I have only had this phone for a couple months to date.

    I was working with video on my camera and suddenly it just froze. I was unable to activate anything I tapped on the screen. I had to click on the square at the bottom to cascade all the open applications then close the camera from there. Reopened camera and tried to take a still photo and a little pop up showed "Cannot save" So I figured I'd wait awhile and it might rethink working again. So I went to my Kindle application to read a book and all it does is show a white screen and the little "I'm working" circle going around ad nauseum. So I left that in the background to download my book and surfed the web. An hour later I retried the camera - same thing. Retried Kindle. Still thinking. So I uninstalled the Kindle app, cleaned my cache and reinstalled it. Nope. Still thinking. It's been several days now and both are still not working properly.

    Is there anything I can do to get either app working?
    09-12-2019 03:23 AM
  2. notacoach's Avatar
    Force stop? Go into settings/general/apps/app info and you should find it there.
    sunnisan likes this.
    09-12-2019 09:05 AM
  3. notacoach's Avatar
    Whoops I see you deleted the app already.....
    09-12-2019 09:06 AM
  4. sunnisan's Avatar
    I deleted Kindle and reinstalled. I'll try the Force Stop if it's available.
    09-12-2019 10:19 AM
  5. sunnisan's Avatar
    Oh eek!!! i did a Force Stop on Camera and now it's totally unavailable. eek! now what? gods. I feel like a Luddite. How do I get it back? Factory settings? Reboot? Scream and shout? omg. I'm so confused. Now I'm scared to try Force Stop on Kindle. What if it becomes unavailable and I can't uninstall it? sigh
    09-12-2019 10:26 AM
  6. sunnisan's Avatar
    Nevermind. I went to another forum and found people who knew what they were doing.
    09-12-2019 03:46 PM
  7. notacoach's Avatar
    And the answer was?
    09-14-2019 09:02 AM
  8. IAmSixNine's Avatar
    Reboot usually fixes most issues.
    Also make sure you dont run out of room on your phone. This started when video recording failed.
    notacoach likes this.
    09-16-2019 12:05 PM

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