Recent content by alyssai

I called sprint yesterday to clarify my warranty and they gave me the location of the nearest repair store. However, I had to go to work for 6 hrs before I could make it to the store. I just kept my s4 in my pocket with mobile data on and after about an hour of inactivity it began updating my...

Thanks for the suggestion, I just tried it and it seems to be running the same. Edit: just as I submitted this post, one text came through, but I can't send one back still. I will call Sprint

No I'm not sure, that is just what radioshack suggested. Can I call someone to find out if it is under warranty? The company or the store?

Its as though after the reset the virus is still present. Is that possible?

I just tried to do that and now it won't even let me into my settings, I get "Unfortunately, Settings has stopped." So now it seems like its the virus blocking me from stopping it? I can't download any new apps, and random messages that say, "Unfortunately, samsung music, youtube, google tv, etc...

Hello all, new here and looking for advice on how to save my S4 from replacement and my wallets loss of the 99 dollar replacement fee with sprint insurance. I recently acquired a virus on my S4, took it into radioshack where I purchased it and they had a heck of a time getting it to factory...