Recent content by Andre Light

After the 5th RMA, I was finally able to go beyond the repair division supervisor (I should have tried that after the 3rd RMA), but it clearly wasn't easy to get there. Here are the steps I had to take to get a replacement phone with a resin back: Go through several RMAs (I went through 5...

I couldn't have said it better. I know this forum has many skilled DIYers, but I'm not one of them; plus, taking apart a phone typically requires special tools and sometimes luck. I wouldn't take the risk of disassembling a phone that's still under warranty; if it wasn't under warranty, I...

I received the fifth replacement device today and it had the same problem. The Motorola Repair Department supervisor, Ruben, tried to put together a case by noting all 5 of my RMA numbers and the fact that I keep receiving the same phone with the same problem. He said Motorola would not send...

I've had the same problem with my bamboo-backed Moto X 2nd Generation Pure Edition. I purchased the phone brand-new from Motorola's website late last September, and I noticed the defect about 2 months ago (so 2 months of warranty coverage left at that point). Motorola support confirmed that...