Recent content by Asurioncares

Hi Alexander, If the phone has any type of physical damage you can file a claim on www.phoneclaim.com.

Insurance costs are directly related to the cost of the device. Technological advances and advanced data capabilities increase the cost of devices and the possibility of technological failure. Your deductible was created to provide you with the right coverage at the right price for the device...

All replacements devices come with a 1 year limited warranty. If the phone was a replacement device you received from Asurion less than a year ago then the phone is still under warranty. As long as there is not any physical or liquid damage, typically we'll replace at no additional cost. Please...

Re: i took my galaxy s3 mini to a pool party and it got wet, so i put it in some rice for 3 days and Do you have insurance? If so you can file a claim online at Welcome to Phoneclaim.com. Typically, the deductible for that device is $50 but may vary depending on your coverage. Let us know if...

We'd be happy to look into this for you. Please email us at socialmediateam@asurion.com with your name, claim number, mobile number, and if different the best number to reach you. Thanks!

Physical damage would be covered under your policy. For additional policy information we invite you to visit phoneclaim.com. If you have any more questions, please let us know.

Thank you for providing us with your contact information KA1OTE. We enjoyed speaking with you and we appreciate your feedback as it helps us improve the services we offer. As discussed we will follow up with you until the completion of your claim. Once the phone arrives, we'll also get the...

Let us take a further look into this for you and see what's going on. Typically, shipping can take 1 to 2 business days. Please email us at socialmediateam@asurion.com with your claim number and the best number to reach you. We'd love to speak with you further about your experience.

KA1OTE, We have multiple avenues where you can contact us. In addition to Facebook and Twitter, we also have online chat available on phoneclaim.com. You can also email us at socialmediateam@asurion.com. As discussed on Facebook, please keep us updated and let us know when your second...

KA1OTE, Due to the severe weather in the area of our warehouse we are currently experiencing some shipping delays. You can keep up with the status of your claim on Welcome to Phoneclaim.com. We truly appreciate your patience while we work to get you reconnected!

Hi Ka1OTE, We're happy to hear that you are considering allowing us to help you get reconnected again! Just to cover some of your questions. We use both new and certified-like-new devices depending on availability. The accessories we send out with our replacement devices are standard, not...

Re: verizon note 3 contacts to display sim card initializing.....?? All replacements do come with a 1 year limited warranty. We'd be happy to look into this further for you. Please email us at socialmediateam@asurion.com with your claim number and the best number to reach you. Thanks!

Thanks for sharing your experience Pete77! We love hearing from our valued customers. Enjoy!

Hi AC Question, While all phones do come with a 1 year limited warranty, physical damage does void the warranty. However, if eligible you can still file another claim for your device.

We're glad to hear that another replacement device was sent out to you! Please keep us updated and let us know if there is anything more we can do to assist. We want to make sure you are up and running again!