Recent content by asus_usa

Although specs only qualify 64GB MicroSD as max, you should be able to use up to 128GB as long as it is formatted as FAT32. Zenfone 2 supports microSD, microSDHC, and microSDXC, with speed class up to Class 10. Sincerely ASUS_USA

For more details with proximity sensor and using a screen protector please see the following: Screen protector may cause display error when answering the call Sincerely ASUS_USA

Hello, Please ensure to install ASUS_Android_USB_drivers_for_Windows - ZenFone 2 (ZE551ML) | Phones | ASUS USA Another option to connect wireless is with Share Link - How to use Share Link? Sincerely ASUS_USA

Please try booting in safe mode to eliminate if any 3rd party apps can be causing the issue Safe Mode function has been added to Android system since Android 4.1. Similar as the Safe Mode function in Windows system, when the Android device starts up to access Safe Mode, only the factory...

Do you mean having two keyboard apps installed? You can install another keyboard app like Google Keyboard and change current keyboard from ASUS keyboard to Google keyboard in Apps>Settings>Language & Input. Sincerely, ASUS_USA

Re: unfortunately telecom service has stopped Please also ensure to update ZenUI Dialer & Contacts, ASUS Call Screen, etc... and firmware and to latest version. Sincerely ASUS_USA

Device status with different colors of LED indicator - green, orange, and red For more detailed product info, How-To Guides, and FAQs for Zenfone 2, please visit the following support page ZenFone 2 (ZE551ML) | Phones | ASUS USA Sincerely, ASUS_USA

Re: how many hours required to charge zenfone 2 laser for first time.? Dear Customer, Please see the following support page to see our best practice guide for first time usage on our Asus Android mobile devices - Very important best practice guide for first time usage on our Asus Android...

Re: My Asus Zenfone2 will not power on. Unfortunately it can take a few days for recharge and turn back on. It’s possible something could have caused the phone to have grounded out which disables and discharges the battery completely. Have you tested with a different USB cable? Normally when...

Not all Zenfone's are affected by this. Please see the following support page - http://www.asus.com/support/FAQ/1016061/ If you have any questions, concerns or would like further assistance, please feel free to contact me at cl-frank@asus.com. Please include a link to this to this review as...

We recommend following troubleshooting methods in ZenUI app called ASUS Support under Apps>ASUS Support>Assistance>System>Device Overheat. If the issue cannot be resolved then possibly there is a hardware issue and may need to be sent in for warranty repair. If you have any questions, concerns...

Dear OneOffCharlie74, The symptom described usually indicates the mini USB cable is not making a proper connection or possibly the cable is defective. We recommend using genuine ASUS AC adapter and USB cable. Please see the following support page to see our best practice guide for first time...

Dear Alexandra Arient, I wanted to follow up to see if this issue was resolved with text messaging. Are you using the ASUS messaging app? Have you updated firmware and apps to latest version? Please feel free to contact me direct at cl-frank@asus.com Sincerely Frank ASUS_USA

Dear All, If the unit can no longer power on after above troubleshooting methods have been performed then it will require warranty service. If located within the USA or Canada and would like RMA assistance please feel free to contact me direct at cl-frank@asus.com. For all other regions please...

Re: Why my phone connected to my laptop device ,but not showing in my laptop device? You may need to install ASUS_Android_USB_drivers_for_Windows Please see the following and select Android>USB: https://www.asus.com/us/Phone/ZenFone_2_ZE551ML/HelpDesk_Download/ Sincerely, ASUS_USA