Recent content by BrBRtR

It's not silly at all. The 15 days is an unconditional return. Google states on their webaite that after that period if your device is defective you may be entitled to a refund. The OP didn't get a refund despite a defective device so I can see the frustration. Also, not every defect is apparent...

Yay, iHeartRadio is working now! Thank you all for keeping an eye on this. I've really been missing iHeartRadio on the Nexus 5 and have been keeping up with this thread to see if anyone had news about an update.

You are so right. I like Google, I've been there, my family members have worked there, and I thought they were really getting their act together after the not so successful Nexus 4 launch. However, there seem to be huge errors in their way of handling things as we've all read in this forum and...

I tried to give up and cancel and they said they wouldn't cancel. They told me they had launched an investigation into the package. At the end of 5-10 business days they would then issue a refund (they never told me this until today) because even if they do find the package they can't resend it...

Two white 32GB, you deem these least popular. I ordered them within 2 hours of launch, promised November 8th shipping. Nothing was shipped, only a label was created on 11/3 and no one at Google, including supervisors, know anything about the package. They've definitely got problems. Whether it's...

Nope, I'm still in the hot seat. Happy for you though, I hope you enjoy it come next week. So, maybe Goodeye is on to something, you should share that email that magically made things work for you. Form letter for disgruntled customers. That's completely annoying, luck shouldn't be a driving...

Honestly, I think we could be blue in the face with annoyance and it wouldn't matter. It doesn't seem to be one particular agent's fault (although some were definitely less helpful than others) but rather a system problem. The warehouse people don't communicate effectively with the reps and vice...

I can't handle Google anymore. The first agent I called earlier this week said they would email and escalate the problem and get back to me in 24-48 hours. Never got contacted. The second agent again told me they would escalate the problem and get back to me in 24-48 hours. Received a generic...

Hmm I'm not sure how that works. I ordered 10/31 and my credit card was charged (with the charges posting, not just pending) that same day. Did not at all coincide with shipping date.

If it's still with Google and should ship out today, then Google is very silly. They shouldn't send an email that an item has been shipped when it hasn't (never over promise and under deliver), even if the email comes before the promised ship date. It just confuses people and makes them feel...

@Gurilla, I am going through an identical situation as yours (although I'm in the US, not Canada): ordered early on 10/31, "shipped" email from Google on Sunday 11/3, UPS tracking continues to only show, "A UPS shipping label has been created. Once the shipment arrives at our facility, the...