Recent content by Brian Carnell

The email that Victor Herndez got is the same email I got on Sunday. But it's just the standard template T-Mo uses when shipping phones. I got the exact same message when I ordered my daughter a LG G4 last month. The problem here is that it's misleading when applied to pre-orders.

Just my two cents -- this is a really good case of the dangers of creating false expectations during customer service. I pre-ordered so I could get my phone delivered on the 19th. T-Mobile took my pre-order and all was good. I wasn't expecting to get the phone early. But on Sunday T-Mobile...