Recent content by Chris_c81

New BRE5 update almost completely fixes the problem. Videos are much nicer to watch now in low light conditions. Really pleased Samsung could address this via software update.

Same. Yet mine suffers :( Whats your Hardware Revision? Its detailed on the Hardware screen.

Does it have black lines down the edges of the protector or just top and bottom? I've had the Zagg full adhesive and one other one from Amazon and both had black lines down the left and right which obscured the edge screen.

The only problem with Zagg tempered screen protectors is they're rubbish.

[emoji23] You make a post claiming it's fixed, then retract it moments later! That is a bit "getting our hopes up"! [emoji23]

So is the suggestion it's software?

So when watching HDR content it looks fine, but screenshots show the crushing?

I know some of you are sceptical about conversations held privately, but I assure you I am passing on legitimate communication I'm holding with Samsung tech support. You may want to return your handsets... This was in response to me emailing them links to this topic where some have stated a...

Nobody with any conviction, has said that a replacement has "fixed" the issue. That's the problem. Would be nice for those who have had a replacement to take some video or photographic evidence demonstrating the issue no longer exists.

"Definitely better" sounds like improved, but not fixed. Would be useful to know if you're still experiencing the issue in videos.

"Dear Mr. F, Thank you for your email. Your customer reference number is *** Further to your email, we already escalated your concern to our software engineers and they are already working hand in hand to develop a software fix to rectify the display issue, we sincerely apologise for...

Great article. Explains a lot.

I think that may depend on where you are from. I was told by Samsung shop online that exchanges were accepted within 28 days of purchase. I was offered an exchange but declined as I don't believe a replacement handset would be any better.

Where are you finding day 1 firmware? I could only find the updated firmware. Couldn't locate the firmware that came as stock with device.

Nope. I've read your post several times now. No idea what you just said [emoji23]