Recent content by Claire McCann

I've reached out to Samsung - useless - all they did was say to Reset network settings. (Why would some phones have a DTMF settings option, and some not?...) We'll see if the reset helps. Grasshopper has been checking from their side, as well, but recommended I do the same so I'm doing my due...

Thank you, I had actually already found this video during my Google search on this subject (which is sorely lacking, btw). That part works fine. When calls are made to our company they are picked up by Grasshopper, then routed to whoever is on duty...I've always been able to press #1 to...

Thank you! This is happening intermittently, and it's routed through the Grasshopper company's system for every call we receive, so since some are coming through, I surmise that's not the issue. Their tech team has stated it's the DTMF and told me to check things on my side. But, there's...

Does it matter who the carrier is? I'm having trouble being able to press 1 to accept calls being forwarded to me for work through the company's Grasshopper account/system & Grasshopper says it's a DTMF issue in my phone. The call comes through and I should be able to press 1 to accept it, but...