Recent content by danaroode

Just to close this out -- I had tried safe mode earlier, it did not resolve the problem. I contacted Pixel Help and they asked me questions along the lines discussed here and then told me to try the factory reset. I did that, it did not solve the problem either. They checked for other options...

Thanks, I suspect a factory reset will be necessary. dana

Merry Christmas to you as well. Thanks for the suggestion; I tried that and still no dice.

I appreciate the input. It is Christmas, haven't had time to follow up until now. I have created an account to allow a reply. I have not rooted the phone. I am reluctant to try to manually install the OS given the warnings about required familiarity with the Android SDK and other things. I...