Recent content by daytrippin

I finally got someone to tell me that many customer order were assigned to a warehouse that did not have stock and they had to transfer units from another warehouse. This delayed orders and that is why they shipped priority overnight Saturday. Well I still probably won't preorder again. Not...

Wow! Good for you kcodya. Did you get an email?

Good luck. After more time on the phone it is pretty clear that there are two steps to resolving the problem. The first is removing the "parked equipment" from the account. They have done that for me so that I can add a device as an upgrade. The second is "reversing the upgrade" so that you...

I agree. I am going to send a text to the store representative that tried to help me yesterday. I am pretty sure that they can't cancel as they told me that yesterday. I agree with never ordering from AT&T again. I preordered my last two phones and received them 3 days early but this new crap is...

Well it was too good to be true. Order status has returned to the same state as yesterday. It was not cancelled. Back to "Preparing to ship" status. No faith that it will be resolved any time soon.

When she cancelled the order is was in "Preparing for shipment" status. "Back ordered" just showed up after she cancelled.

Progress! Order showed up as backordered but in the process of being cancelled!

It is not cancelled in the system yet. When I try to upgrade I only have the "full price" option.

I just used the "Chat" option on the order status page. I asked the agent to cancel my order. All day long I have been told that they (Support Agent and Supervisor, Ecommerce, Customer Loyalty and Supervisor) couldn't cancel my order. The Chat agent said she cancelled my order. I asked her to...

I ordered mine on 3/2 at 0108. I am in the same situation as gogoplata1980. The local store is holding one for me, but my upgrade is held by the "preparing to ship" BS order.