Recent content by echau

Sorry, I meant for the original purchasers that bought at $699.

If you purchased with a credit card that has price protection, you are well within your 90 day window to recoup the $200 price difference.

That's not Essential's fault...FedEx is delivering your phone, not Essential.

I am glad people are receiving their products. I placed my order on 8/16 and have to to receive any shipping. I have asked them to cancel my order, of course they have not responded. I have filed a chargeback with American Express, and I have filed a complaint with the BBB. I wish to have...

Wow. That's great! If anything was sent to me, it'd show up in my FedEx Delivery Manager, so I'm pretty confident they haven't sent mine out yet.

Glad to see that some people will finally be getting their phones today. I guess I'm in the minority still waiting on shipping. Customer Support went from unhelpful to non-existent.

Good that they're manning up to their error from yesterday. However, they still have not addressed the fact that many who paid for their orders on 8/16 are still awaiting shipping.

Great. Here's the link: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

You could try emailing info@essential.com, but I doubt they'll be of any help if they even respond. Best thing to do is contact your credit card company and/or file a complaint with the BBB and have them act as a mediator on your behalf.

At least Amazon would communicate that with their customers quickly and cancellation can be just a click away.

If they are not listening to their customers and not communicating to them after they have taken their money, then something needs to be done. I'm not saying to file a claim to shut down their business, but to at least address the concerns. If they don't then, they should be shut down.

To file a complaint: https://www.bbb.org/consumer-complaints/file-a-complaint/nature-of-complaint/ Select "Business's product or service" Search for Essential Products (right now it's not officially listed) Scroll down and click "Enter business information" Enter: Essential Products 380...

Please file a complaint with the BBB. At least that will force Essential to acknowledge all their weak points. They need to know the way they are conducting business is unacceptable. Our complaints on here only do so much.

For those that have yet to receive shipping information, myself included, I suggest you contact your credit card company and have them get involved. Also, for those with complaints regardless if you've received shipping or not, I strongly encourage you to file a complaint with the BBB. It...

I hope this gets brought to the attention of major news outlets...