Recent content by edloks808

yup, ive got one thats been there since oct 21 and I havent even gotten an email yet. I think ive escalated with samsung over 10 times already. now they finally called me and ask for the tracking number, why dont they have it? Ive gave it to them a bunch of times already. Now they tell me...

thats great news!! so it was delivered USPS not UPS?

I think samsung would be worth a try, but who knows how long it could take to get things movin. They are just understaffed and full of excuses. samsungs #1 priority is getting their phones back, then getting refunds back to the customer is at the bottom of the priority list. This is reflected...

The reddit poster with the check photo revealed some more info. His phone was not from a 3rd party. It was from sprint, but since he left the phone abroad and couldnt take it on the plane sprint couldnt refund him without turning in the phone first. So he went directly to samsung who gave him...

Im in agreement on this one. At this point samsung has both our phones and our money for much longer than they promised. Id call it theft as well as fraud too becuase weve got nothing and samsung has everything. its simple economics. we pay for a product and then receive the product. Samsung...

calling is your best bet. the call center deals with the note 7 specifically. I hope all our dreams come true :)

If you havent tried samsung directly, its definitely worth a shot. call the note 7 department. the numbers in this thread somewhere.

I asked the poster and he said had to surrender his note 7 in nepal while he was on vacation and when he got back to the usa, he was able to get approved for a direct refund from samsung about 20 days ago. So now hes got a refund check plus an extra 100 bucks for his inconveinence while...

somebody on reddit just confirmed receiving a check from samsung and uploaded a photo. looks like it came by fedex... https://i.redd.it/73uegtyjggzx.jpg

Im begining to get somewhat skeptical of that 1 person, namely omar, who claims to have already received a check. Im thinkin, he may have jumped the gun and got excited when he got the same compensation email as everybody else, but he has still yet to elaborate important details such as if it...

heres something really interesting that applies to what youre saying. check out the fine print from samsung at the end of the article... Samsung Canada will exchange Note 7s purchased at third-party retailers for an S7 | MobileSyrup.com

If youre hearing from note 7 reps things like "we cant guarantee anything" when you ask to process a refund ticket without a proof of purchase, this actually pertains to "duplicates." whats happening now is people who have been waiting a long time for boxes are selling their phones person to...

From my understanding, theres only one note 7 support team in the USA and that the folks in colorado. Are you saying that these people are telling you that they will keep your phone and not refund you once you send it in because you bought it third party and cant produce a receipt? what...

which samsung reps told you this? was it the note 7 team specialists in colorado? or was it the level 1 support staff based out of the Philippines? Cause it it was the level one support, I think we all can agree that they are highly misinformed about the note 7 situation and spread alot of...

anybody met with stericycle yet? Im in hawaii and we cant get return boxes since were across the ocean. note 7 team told me to expect a call from stericycle over 7 business days ago. still nothin.