Recent content by ericnordvik

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    Sprint bug fix update 7/13

    That's great news! We appreciate your patience and feedback.
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    Sprint bug fix update 7/13

    Hi Eric from Zedge here. We've released an update today to Zedge, version 4.12.7. Hopefully this resolves the issues we had on the S6. Please reach out if you still see that the app is not working.
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    Sprint bug fix update 7/13

    But not with the "Zedge has stopped working" popup? Could I ask you to try once more, first opening Zedge, then going into the log collector app and sending me a log again? I find it strange that I can't find any reference to Zedge in the log. We really appreciate your help, and we most...
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    Sprint bug fix update 7/13

    Question: Did Zedge crash just before you sent the log? Do the popup without "Zedge has stopped working" show up, or does the app just exit?
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    Sprint bug fix update 7/13

    I looked through the log and unfortunately there were no reference to something wrong with Zedge. I'll respond by email to see if we can find any other ways to look into it. Thanks for making the effort! Eric
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    Sprint bug fix update 7/13

    Hi. I'm Eric from Zedge. To get the adb logs you would either have to connect your device to a computer and run adb logcat or Android Studio. If you don't have that, you probably could download the Log Collector app from Google Play and send the log right after you have tried starting Zedge...