Just finished chatting with Verizon and they got it working. My phone wasn't properly "attached" to my account so they had to fix it on their end. All in all took about a half hour to get it resolved.
I just got an email from Samsung saying my IMEI I does not match one that is eligible for the promotion. Double checked the IMEI and the WI-FI MAC address and both are correct... guess I'll have to try contacting Samsung. I'm on Verizon.
Re: Verizon Samsung Galaxy Note7 Ordering Information
When I tap on my order in the app all I get is "Order details are currently not available. Please check back later." :(
Helium does a great job, but in my experience it cannot backup ALL of your apps, just MOST of them. Not a huge deal though, still does most of the work. I am intrigued by Smart Switch though, and may give that a try this time around.