Recent content by fletchflower

I had actually tried that, but when I went to do the backup, it said that photos and videos were hidden by a photo/video locking app. Which I don't have. I was on the Samsung tech support chat for about an hour trying to work through the file issue and the Smart Switch issue before coming over...

Thank you, everyone, so much for the assistance! Even if the work-around is a little clunky, it's something quite manageable until they fix the bug, but also just a better habit to be in copying more often anyway. Thank you!!!

Alright, I've done that, and the folder is still appearing empty. The workaround of moving a few files at a time to a different folder, and then copying from there is working, I would just need to back up my phone more regularly until they fix this bug

I do not, tho I could Google it

Thanks, I'll give this a go! I only need to back up about 300 or so of these files since the last time I backed everything up, when I switched to this new phone

All permissions are granted for the My Files app, and my computer is trusted by my phone

Yes, if I go through the directory in the phone through My Files, all the pictures and videos are there. My computer can see all the folders on my phone, but none of the files. This goes for pictures, documents, videos, and audio

Folder is still appearing to be empty on my computer, but all the images and videos are still visible on my phone in the Gallery app

I'm seeing them in the stock Samsung Gallery app. I rarely actually look at Google Photos, it's just the automatic backup that I have set up for when I do have access to wifi

Alright, it's restarted in Safe Mode

I'm definitely willing to go through with all the troubleshooting you might have. I don't have consistent access to internet for chunks at a time, so I really would much prefer to have a hard-wired option

Windows 10 Home, with all updates current

Thanks, I'm the OP, now with an account. I've tried all my ports, both USB-C and USB-A. I have not tried a different computer, because I only have the one, but I've never had issues like these with this one before. I already have Google Photos automatically backing up my photos and videos, I...