Recent content by florida54

I finally did get this sorted out. I talked to one of the first-level techs and (after going through their script again) requested that they escalate me to somebody who had been trained on the "i-Care" system. I was transferred to a very helpful agent. She checked my account and was immediately...

So Friday has come and gone...still no 3G data. I called support again, and their first-level had me try changing the MDN/MSID again (third time now for that) and verifying that wifi was turned off before escalating me. This time, the "advanced" support guy seemed a lot less competent; he told...

I've been having this same issue for over a week now. After much back-and-forth with Virgin Mobile's clueless email, facebook and phone support staff, I finally just talked to somebody in their "Advanced Technical Support" team who seemed to know what he was talking about. According to him, the...