Recent content by Foleyt14

No idea. I just explained the situation and this was the method we came up with.

Looks like this might be the way! The ordering team was able to reset my upgrade eligibility which I verified online. I'll be stopping by the store on the way home to see if it will work on their end. Good luck to everyone else!

New strategy is to try to get the upgrade eligibility restored to the line and refuse delivery of the phone if it ships. It's sounding promising but I've had my hopes dashed plenty of times already...

Sorry I might've made that a little misleading. They aren't asking for it specifically - someone else had tweeted at them with the same issue and they asked for a DM with the details. I've seen a couple other people with the same problem. Someone HAS to be able to escalate this high enough to...

@Attcares on Twitter is asking for DMs from other people who are having the same issues. I sent one and will let you know if they can escalate it at all. Y'all might want to try it too so it gets more attention.

No in progress here either, just preparing to ship

Talked to a number of people and was told only the Ordering Team could handle it but I won't be about to call for a while. Number given was 8662674510 is that who you've been fighting with already?

So my guess is that the CSRs are simply putting in a cancel request and it goes to a different department. Does anyone know who that department is and how to contact them directly? Is that who has been telling you that they can't cancel a fulfilled order? With enough pushing this has to be...

Yes, mine was a black s9+. When I went to the store they said they had "plenty", and I was the only person there so clearly not a huge demand.

Okay I tried chat one more time and supposedly the order was cancelled and I can upgrade at the store this afternoon. I'm sure it won't work. Why does it seem like more people aren't having the same issues?

Same situation as you guys. In the store they can't even access the online order to cancel it. He told me to try Calling again to see if they would be able to cancel the order and release the upgrade. It doesn't seem like they'll be able to based on what you guys have discovered

Thank God. I didn't feel like having a meltdown today. Enjoy the phone

What time zone are yall in? My store opens at 10c so I'll update once I figure out what's going on. If either of you are eastern let us know what they say!

I just tried via chat and was told that she couldn't cancel it but the sales department could. However, they closed for the night at 12am and would re open at 8am est. She confirmed the store would be about to cancel the existing order. I'll talk to sales in the morning and see what they think.

Even then it makes no sense to me that a store couldn't cancel an order but the online chat can. I'm holding out hope I'll get one in the morning but not expecting it. Fwiw my chat person told me they would be able to cancel it at the store but that was this afternoon.