Recent content by gahinton

Call customer care. They are different than the standard call center and they seem to help, or at least make you feel that way. Most of the other CSRs seem like a bunch of idiots. I believe Premiers call center is outsourced to another country. I told one CSR that I would just cancel all my...

Get used to it because that is how at&t rolls. Nothing will go smoothly with them if you have to call

Mine finally updated to shipping and shows delivery for Friday by 4:30 pm

Mine finally changed to In Progress and has a tracking number, but that doesn't exist at fedex

So let me get this straight. AT&T is charging the most for this phone and they are taking out the headphones that customers from other carriers get?

I suggest everyone call Customer Care at 800-331-8500. They guy I spoke with was very empathetic and said he can't figure out why it hasn't shipped. He was getting error message indicating it was an issue at the warehouse, but they weren't backorder, so he wasn't sure why he was getting the...

For those of you who are Premiere and cancelled through the website, how did you do it? It tells me that since they begin processing the order as soon as I place it (B.S!), that I can't cancel an order place through the Premiere Website. All I can do is refuse shipment

If they still have the one like I ordered in the store tomorrow when I get off work, then I will try canceling my order online and going to the store and picking it up. Too bad customer service did tell me that was an option.

For everyone who has gotten notification of their being shipped, can you please post on what day you ordered it. I would be interested to know if they work backwards instead of in the order received.

I just called FedEx, since that's who mine is supposed to be shipped through and they show nothing being shipped or pending shipment to my address, so obviously mine won't be going out today.

I'm Premiere and don't have it. Totally not worth the $10 a month I save. Things like they close at 5pm

How did you cancel? I tried calling and two reps and a supervisor all tried to cancel it and the system wouldn't allow them to

I'm mad because I was lied to by AT&T, and their customer service is apparently staffed by a bunch of monkeys. In online chat they asked me how I was doing, and I said "I've have been better" and they replied "Glad to hear it from you" Seriously?!?! And they they never answered the question I...

Here is all mine show, and I don't have anything about a SIM card like some people.

It says Pending Shipment. It has been on preparing to ship since I ordered it. They haven't held or taken any funds out of my bank account today. I would assume they would do that once they shipped it. They did originally hold they funds when I first placed the order.