Still waiting on mine replacement. Ordered it on November 30th and it is still pending. CS does not have a clue why I did not receive it yet. This is getting ridiculous.
You have to order a replacement for $350, which will show as pending on your credit/debit card until they receive the defective unit. You don't send the defective unit to them until you get your replacement. No shipping fee.
How long did it take for you to receive your replacement?
On a side note, I was emailed a return shipping label from Google. You may want to check your spam box, etc.