Recent content by haganjeff

Been looking for a solution for this since release day!.. Extremely difficult compared to previous iteration.

Can't believe this update didn't include some sort of signal reliability update. On 2nd phone with Verizon and still go into 3G and even 1X mode in 4G LTE coverage areas. Many times I have no data whatsoever. I held with Verizon and Samsung again for 45 minutes this morning only to be...

There is known issues with Samsung and Verizon on Unlocked and Carrier phones. I am on my 2nd. Today I was on a 3-Way call with Verizon and Samsung because of my wildly erratic signal. Sometimes in 3G or 1 X in 4G spots and then next time I'm in 4G. Samsung told Verizon Tier 2 that they are...

Interesting addendum to this is on Samsung Community there are multiple threads with people with similar issues. One person said that when they shut off wifi, their signal returned to normal...So, I was in 3G once again yesterday and decided to turn wifi off and restart...Oddly enough, I didn't...

So, Samsung's Executive Office has agreed to refund my unlocked Note10+...I went ahead and went to Best Buy last night and picked up the last black Verizon one they had at an incredible price ($899)...well, immediately upon booting up with new SIM, it went into 3G and refused to go to 4G, while...

Yes, I emailed chrisk@sea.samsung.com; m.lawder@sea.samsung.com. Both over Customer Experience for Samsung N.A. They have opened the message about a dozen times, but still no one has replied. I tried my wife's Xfinity Mobile SIM last night for comparison. ((Essentially Verizon) Immediately...

Another day goes by in 3G and 1X with Verizon calling to follow up and I get the voicemail, but no call in history. Text messages taking 20 minutes. My 3G SpeedTest was a whopping 1mb down and .12 mbs up. I hate Samsung more than I can describe. I just spent $1,500 on a Soundbar and 65" Tv this...

Well so much for the factory reset, that didn't do it. As soon as I opened the garage I was in 3G. Drove all around and never got out of 3G. Brought the wife's S8 and she was in the -90's on LTE while I was parked on 4G. Just unreal. Samsung needs to get their head out of their *** and do...

Update: Oddly enough, since the factory reset 2 hours ago, I have not lost my 4G signal..It's actually running pretty similar db numbers to my wife's S8..crazy if a factory reset fixes my issue. I am about to go drive around and see if it will continue to hold the signal. Crossing my fingers!

Here goes the factory reset. I will only allow Google to load back the essential Type Email and Textra Messaging apps to eliminate an app causing signal interference. Here we go! ughh!

I would be fine with that!

Thanks! That was exactly my point to Samsung. Just send me a replacement and charge my account if you don't receive the phone back in 14 days. How hard is that? They have already wasted several hours of my time. How about a little customer service for a 3 week old device??!!

That's what I thought. The phone is running beautifully though with the exception of going into 3G and 1X when I'm away. Battery is phenomenal, so I would be surprised their is a rogue app blocking tower switching.

Those are the two places I went today!

Here are the results of my tests today.The red dots are tests my device failed..Thoughts?