Recent content by Hakan Tol

  1. Hakan Tol

    Non-Responsive Screen Issue on Samsung Galaxy M31

    Thank you for your good wishes. I already checked the reviews about the Xiaomi 9S but better to have your opinions since you guys seem to be expert ;)
  2. Hakan Tol

    Non-Responsive Screen Issue on Samsung Galaxy M31

    I will also check One Plus; at the first look I like the design (and it is out of stock here - hepsiburada.com) but looking for something with long battery life. That's why I get stucked with Xiaomi 9S (5020 mAh).
  3. Hakan Tol

    Non-Responsive Screen Issue on Samsung Galaxy M31

    I received the service report from the service centre. It was funny totally; as they reported simply as "unauthorized attempt to the phone". I applied to the court, waiting for it. Meanwhile, planning to buy Xiaomi Redmi Note 9S. Any suggestions about that?
  4. Hakan Tol

    Non-Responsive Screen Issue on Samsung Galaxy M31

    I will apply to the court, as to my plan. Waiting for the service report, to attach it as evidence in my application. Meanwhile, I will not touch the phone as I had it back from the service centre so a technical expert can check the phone. That is what I can do.
  5. Hakan Tol

    Non-Responsive Screen Issue on Samsung Galaxy M31

    It was a brand new phone. I asked for evidence and they claim that they made some tests on the phone and found it. I also contacted the Samsung customer support centre and they also accuse me the same (unauthorized software).
  6. Hakan Tol

    Non-Responsive Screen Issue on Samsung Galaxy M31

    That was my first try, I removed the screen protector and didn't work. Then, I tried hard reset and still didn't work. The point is that I sent the phone to the service centre without any protector. No, I didn't try in Safe Mode. But the issue, according to the service centre, is because the...
  7. Hakan Tol

    Non-Responsive Screen Issue on Samsung Galaxy M31

    I asked for the accusation, details about the unauthorized software. Nothing specific but AN unauthorized software. Now waiting for the service report by the service centre.
  8. Hakan Tol

    Non-Responsive Screen Issue on Samsung Galaxy M31

    Yes, I had a screen protector on the phone.