Recent content by Heather Carlson

I've been experiencing the same exact problem as you listed. I even called Samsung and spent almost 3 hours on the phone with them (because their level 2 department kept disconnecting the call) and I got nothing but a shipping label to send my phone to them to get flashed. Since no one can...

Sorry for the delay in responding. I already contacted Samsung and found out ATT requires us to update through Kies and there's no way around it. After spending over two hours on the phone with them and doing all the troubleshooting ideas their only answer is that I need to send in my phone to...

What was the other option samsung recommended because I've been having the same problem for over a month with Kies.