Recent content by jamesrlevy

UPDATE: O.M.G. I think I have had this all worked out by a wonderful, awesome guy at Verizon. I called the number buried on one version of the Comcast/Verizon site (details below). He cancelled my current order (which was waiting for some confirmation process), and then ordered a new phone...

Awesome! Ok, I'll try it. The only problem I foresee is that the Designed By You models disappeared at one point in the last two days. I'll do it tomorrow and let you all know what happens. Thanks!

Update: Monday Still no joy. I've called Motorola and Verizon separately. The Motorola rep called a Verizon rep (took forever...) and they had an argument over the phone about who was providing the redemption PIN (and I think the Verizon rep hung up). Everyone I have talked with at Verizon has...

UPDATE: Saturday (one day after order...) I saw this on the Verizon Support Website: What happens if my Moto Maker redemption email is missing? If your redemption email is missing, call Moto Care at (800) 734-5870. Motorola will provide you a new PIN to complete the Moto Maker process. How...

Thanks for giving me hope! I'll check on the status of the order tomorrow and see where I am. The chat support that I got was "Call Customer Service Support". VERY helpful.... I would love to get a PIN eventually, but any which way, I will keep this thread updated. Anyone who has a similar...

Re: Moto Voice - What custom phrase would YOU like to use? "O Deep Thought computer" "By your command" "Wonder Twin Powers Activate!"

I need some help. Verizon customer support told me they couldn't do anything that would help, other than cancel my order, but maybe some of you have had the same issue and have some ideas. Otherwise, this is a warning for future orders. I wanted to order my new Moto X through Comcast, in order...

I want....nay, need.... my precious.