Recent content by JoAnn Purcell

Thank you Diddy!!!! Your suggestions have worked! I went ahead and did a Factory Reset. After doing that, when I went to "Mobile Networks," then "Access Point Names," I was now able to modify the APN to the one you provided in the link in your last response. My data is now working as well as...

Is it possible to downgrade from the Nougat which isn't working on my phone to Marshmallow? Or would it be better to go ahead and do a Factory Reset, knowing I would lose all my files and data.

Thanks for the suggestion. I will have to try to figure out how to install VZAccess Manager. My husband was playing around with my phone earlier and somehow the 3G symbol showed up (instead of 4G) and the mobile data worked for a little while but it no longer is connected.

I forgot to mention that the wifi still works and last night the messaging worked intermittently but today it doesn't work at all.

The Build # is NRD90M.G928VVRU3CQG1 and the model # is SMG928VZKA

No, I didn't get the phone from Page Plus. I bought it unlocked from Best Buy a couple of years ago and have been using it successfully on Page Plus until now. The update wasn't over the air. It was one I found online and downloaded on my own.

I updated my Samsung Galaxy S6 Edge + a couple of days ago. Now I cannot connect to mobile data. I spent hours searching online for a solution but nothing has worked so far. I called my Network Provider (Page Plus which uses Verizon) and they were unable to help me. My SIM card seems fine...