Recent content by Jonathan Ro

Here is an update for me: Was told on Sunday that they would escalate the issue and would have an answer in 3-5 days. Called Wednesday afternoon for an update and was told that it would be re-escalated to upper management. Called today (Friday) and the rep said he would "double-escalate" it and...

I don't think this was too good to be true, not when there are BOGO deals and carriers offering similar deals (or better) to this. This was my first experience with Samsung after being with Apple for many, many years. I loved the phone but do not love the Samsung customer service experience...