Recent content by jsl101669

I'll give them until next week and then ask for a manager and raise a little hell.

I love the phone. Really had no complaints until this week. Approach has stopped working for me after only two months (bought the phone April 29th, 2016). I have to actually physically move the phone as opposed to just waving my hand over it to get the glance screen to appear. Tried a factory...

So just an update. I figured if I was going to send to them anyway I may as well try a reset and see if that works. Nope. Same deal. After ANY reboot it works for like two minutes and then stops. I fear it will turn into a bigger hardware issue so definitely calling them today.

Cool. I'll call them later then. Thanks again!

How does that work? They'll send you a replacement phone first? Thanks for all this info by the way.

Yeah I saw that on their page, but I can't really go without a phone for however long that would take (I have a sick family member so I need a phone). I was hoping it was maybe an App I installed or something. Plus if you send it in how do they check it? I mean, it would have all my data and be...

Hey I know I'm a few months late but did you ever get this solved? I bought a Pure in early May and I have the same issue. IR lights are on steady but Approach just doesn't work at all. Only if I physically pick up or move the phone will the glance screen pop on. I'm wondering if i have a...