So it may be happening...finally! I did a factory data reset and updated software and finally got something!!! More once it finishes.
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I work for another carrier and they experienced the same issue with the voice command. Motorola said they had no intention of fixing it.
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Try turning USB debugging on (in developer options), reboot phone, turn debugging off and then see if it will charge.
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According to my brother in law:
Newest s/w version 9.8.2Q-122_XT897_FFW-5 will be available for client initiated download on 5/6
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I'm checking with a family member. They work for sprint. I'll let everyone know what I find out...if anything.
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