Recent content by KaitlynRAH

I am having this same problem tonight. I was using my phone one minute, then the next it was locked. I know what my password is, but no matter how many times I enter it, the phone says it's wrong. I called Sprint, they are no help at all. They say they can only factory reset. That's ridiculous...

Thanks for the information. My keyboard also disappeared and I couldn't get it back, no matter what I tried. I called customer service and she didn't even know what it was. She did try hard to find out, but while I was waiting for her to come back on the phone I googled the problem, and this...