Recent content by Kate Coe

  1. K

    Unable to redeem perks

    I just wrote a lengthy explanation as to the Hancom issue, which had to do my Samsung account being linked to an inaccessible Gmail acct, and it disappeared as I tried to close some ad which kept popping up over the msg box. I'm very disabled due to injuries (former hobbies:salsa dancer...
  2. K

    missing screenshot button?

    I don't know if this will work on other tabs-- have a GNP 12.2 and was ready to sell it after losing the screenshot button after a recent update, as using the power/volume buttons simultaneously won't work on mine. Somewhere, that action was linked to brightness control. But, in searching...
  3. K

    Samsung Galaxy Tab 2 10.1 - help lost screenshot

    Same problem with Note Pro 12.2 and am disabled, as well. Screenshot was a major reason for my choosing this, and I hv been unable to find any other means of copying things I need. Last Samsung product I'll ever purchase. They made trying to get GalaxyPerks a living nightmare, and have zero...
  4. K

    Unable to redeem perks

    Acejavelin, I don't know if you did this with the Note Pro 12.2, but Samsung doesn't even have this model on its pulldowns, so it was impossible to enter the model and serial number. Plus, not a single person would address the issue, they kept bumping me to other depts. And, having a...
  5. K

    Unable to redeem perks

    Peaches, I did everything the original poster did, and that you suggested, wh6 seemed the logical way around the problem--and those were the baby steps down the rabbit hole. The same things happened to me, an email without the code, and no new registration allowed, as I was 'already...
  6. K

    Unable to redeem perks

    Sorry, I get longwinded when frustrated, if you skip to the asterisked area, you'll get the only useful result from what caused it. Where you are now was where I started at the beginning of wasting an unbelievable amt of time, which resulted in my dog dying--long story, I have severely...