Recent content by kdavis2014

thanks :) Definately let me know what you find. I'm so frustrated, I'm ready to just facory reset and move on with life and hope that I don't lose to much ...I've got my taxes to work on, etc and have been looking for 2 days on how to save my phone info :(

I put in those passcodes, as you suggested , and they didn't work.....when I try using the android device manager it says it's already locked and no code needed, so that isn't working either :( Any other suggestions?

I've tried that, three times. I logged in via my google account, went to Android Device manager, hit LOCK and put in a new password, then used THAT password as my alternative password but it didn't work. The phone just told me I have one less attempt left :( The last time this happened I used...

I didnt put one in, and if I did I dont remember it, it was a long time ago. Is there a way to unlock the phone once it starts asking you for the "alterative password" ?

My Samsung Galaxy s5 didn't recognize my fingerprint and i ran out of attempts to unlock it. It then requested my Alternative Password (which there isn't one). What do I do? I don't want to factoory reset. I logged into my google from my laptop, went to "android device manager" and clicked on...

Re: My Galaxy S5 fingerprint doesn't recognize me fingerprint. I have the same issue. My Samsung Galaxy s5 didn't recognize my fingerprint to unlock the phone so now it wants an alterntive password (which there isn't one set up). I went to the google.com/android/devicemanager on my laptop...