Recent content by KennethNg43

I called today and talked with another rep. He then gave me ANOTHER ticket number and said my old number is no longer active, did not specify why or how. I'm losing hope day after day now, I'm starting to have second thoughts about whether I should keep my note 7 or return it...after all...

has anyone actually receive a box and send the phone back ?

Honestly I'm kinda in the same position. However, the guy who I spoke with seems to be a specialist who could speak English fluently, and he did mention about Samsung sending me a box with information and labels already on it, I just need to wait a few business days to get the box, and then call...

I called Samsung, was transferred several times, finally got a ticket number, I was told to wait at least 5-7 days for Samsung to process my request. I'm hoping to get a refund... From what I've read from several different forums, Samsung will in fact send you a check of either $860 or $920, but...