Recent content by kennhigg

This is a follow up to my initial posting regarding the manufacturing flaw with my Galaxy Tab S 10.5. Three days ago I received back from Samsung service my Tab S. The service center replaced the rear cover and front screen and the tablet is working perfectly both in and out of the book cover...

The kind of stores one finds in Denpasar, Bali. Sad but true the concept of quality customer service here is primarily to be found only in the hotel and tourist industry. Oh, and "consumer rights" is a foreign concept in these parts.

Where I live, the return part of your response is the problem. If the Samsung service center in Denpasar, Bali returns the tablet in the same condition I brought it in, the sale and purchase of another one is entirely up to me. As for buying one in another city, I would have to order online from...

Although the book cover is a custom fit for the Tab S, it is not an original Samsung product. When the tablet was in the clear plastic fitted form of the book cover it was isolated from the opened cover when it started malfunctioning. When I removed the tablet from the book cover I set it on top...

I am posting this in the event that anyone else with a similar issue will take note and perhaps respond with their possible solution or efforts made in this regard. Ideally, I would love to reach an ear in the Samsung Customer Service department where someone would read this with serious...