Recent content by kerry lee

it has been sitting in that mode for about 3 hours but I didn't back up my phone so I am worried that I might lose my data// If I restart it do you think I will lose my data

Hi All today I downloaded updates and then I clicked update when it prompted me. It said it was going to reboot my phone and that I shouldn't turn it off or remove the battery or it wont work, which I haven't done but now it is stuck in the screen that is my provider. Can anyone suggest why this...