Recent content by kgbkny

The thread title says it all. During last week's $150 off sale on the AT&T variant, I picked one up for my wife. Since we're on AT&T, this worked out perfectly. However, since the phone was purchased outright through Samsung, is it factory unlocked, or will I still have to request the unlock...

Reading between the lines, I think that Samsung has some type of an agreement with the US carriers, one that involves delaying update rollouts to the unlocked models until it's rolled out to the carrier counterparts. Think about it - since the unlocked models aren't loaded with carrier bloat and...

Here's an interesting article regarding the unlocked S8/S8+ that I found on XDA, complete with screen shots from the official Samsung forum. It's becoming increasingly difficult to take Samsung seriously. https://www.xda-developers.com/unlocked-samsung-galaxy-s8-galaxy-note-8-official-android-oreo/

I chatted with 3 separate Samsung reps about this and, as predicted, got three different responses. One stated that the unlocked update is already out, but is being rolled out in waves and my wife's S8 just hasn't gotten it yet. Another stated that Samsung is still working on it and they have no...

Have you filed a complaint with the BBB? If not, do so as soon as possible. Unfortunately, it seems like it's the only way you'll get HTC to act on their end of the bargain.

Glad to hear that the issue was resolved in your favor! I'm absolutely positive that the BBB complaint got the wheels turning for you. Had you not filed it, HTC would be stringing you along for an undetermined period of time. On a separate note, isn't it sad that customers have to resort to...

Go to the link below and click the grey "SUBMIT A COMPLAINT" button on the right side of the screen. I had to file a BBB complaint after returning the U11 last July. HTC was delaying my refund (this also seems to be a common tactic with them, take a look at the thread about the U11 returns on...

Re: Android Central is giving away a gold Honor 6x! I'll take one!

I can personally verify that it's complete and utter BS. I initially started with having a customer service rep from HTC escalate my request to the "escalation team" and they were useless. It wasn't until I filed a dispute with PayPal and a BBB complaint that HTC finally started moving...

You've got to be kidding me. File a dispute with PayPal or a chargeback with your credit card as soon as possible. Also, file a complaint with the BBB.

PayPal processed my refund immediately after HTC's 10 day response frame elapsed and the money was credited back to my account this morning. As stated in my previous posts, HTC was blaming the delay on PayPal. I find it very hard to believe that it was a PayPal issue, seeing how quickly the...

There was a post in this thread from a forum member who paid with a credit card and had the same refund issue. He finally got the refund by filing a BBB complaint.

Just received the following e-mail from PayPal: "Hello XXX, We reviewed the information regarding the claim below and have decided the case in your favor. We’ve issued a refund to your PayPal Credit account for the disputed amount as well as any interest and fees related to the transaction...

Just got a notification from the BBB that HTC formally responded to my complaint. Here's their response: "The refund has already been processed from our end, at this moment Pay-Pal is experiencing some delays with their refund process, the case have been escalated amongst the two companies and...

I highly recommend filing a BBB complaint as well. HTC will respond within hours of BBB's notification of the complaint being forwarded to them and get to work on their end. As soon as my refund is finally issued, I will report HTC to the Federal Trade Commission. I'm not sure how much that...