Recent content by Lin Lee

I just confirmed that it happens witn ANY browsers! I'm testing with youtube video with external speaker on V20. Very weird that this is my second V20 and it happens with all two devices.

All media being played in chrome is very low on volume. Tried reboot, clearing cache, etc. but nothing seems to be working. Weird..

I received my device and immediately noticed a dust inside camera lens. I was so frustrated to receive after waiting one month, I was in a position to send it back again. I just contacted AT&T and asked what they could do. They immediately sent me a replacement phone, and I sent back the...

Chrome browser playback volume is very low. Especially when I watch something on youtube, the volume is very low. I thought it was just the device, but other apps sound normally loud. Anyone else having this issue??

Bob61, have you emailed them in lengthy format, complaining in every detail how nonsense the situation is? In my case, my phone got shipped two days after I sent them the email, although they did not reply. I'm very concerned with the repair quality, because I've been nagging them to send the...

I just checked my repair track on LG and found out it was just shipped. No email was sent from LG. Considering I many time I bugged them down regarding this, I thought they would readily send me an email after it got shipped so that I stopped contacting them. Well, anyway.. the tracking says it...

I can hardly believe a company like LG is running this kind of customer service. I think you should be even more frustrated than I am now. What type of replacement process takes more than 1 week? This is just speechless. I've sent a complaint email to LG yesterday, was promised to get a response...

Just off with yet another LG representative. More frustrating news. Apparently the repair inspection failed by quality control process. After failing test and sitting there for long time without apparent reason, on last Wednesday the phone was transferred to the board repair team. At this point...

I'm heading into the beginning of 5th week since I sent the phone out to LG. I won't be just sitting and waiting anymore. LG should at the minimum call the service facility and specifically ask what is holding the shipping. Just ridiculous.

That's some promising(?) news. I've been contacting them on a daily basis, and still today they have no idea why the phone has not been shipped yet. This is ridiculous and outrageous. They always promise me for an update in 24-48 hours and never, not even once, bother to follow up. Last update I...

I contacted CSR yet again through chat session and same answer over and over again. "Repair is done. Will be shipped out soon." This was the answer I got for past 3 days. I also asked last week that if the part was backordered to cause delay, but they simply have no idea what's going on, because...

I'm in the same boat as well. I sent V20 for crack screen repair on November 1st. Today is November 17th, and still "Repair in Progress." I contacted the customer service so many time and the only answer is that they will ship out as soon as repair is done. What kind of screen replace takes 3...

I personally have never used any cases or screen films on my phone. I have always enjoyed naked phones for full beauty, but this time I learned my lesson.. As soon as I get my phone back this time, I'm going to keep it in a fortress or something.

I tripped and dropped a brand new V20 yesterday on a concrete street. The dropped height was only about 2 inch or so, because in that split second I was ready to give up one part of my body to save that precious phone. Unfortunately, my instinct saved my arm just before I hit the street. Because...

Same here, AT&T and no music app. Only LG music app that I can find in the app store is LG smart audio.