Recent content by MarylinC

I think I might be in luck. The seller replied with an apology and offered to supply a returns label and refund me. I'm pretty confident this is an innocent error. I suspect she has looked online at how to do a factory reset and has been pointed towards booting the phone directly into the...

Fantastic. Thank you for telling me that. I've been looking at the seller history and he has been on ebay since 2004 with a perfect 100% feedback rating of 841 so he looks perfectly legit. Hopefully this is just a case of him using the wrong method to do a factory reset rather than the phone...

Thank you and I completely understand your policy. Buying older secondhand flagship phones has always been my preferred method when I needed to get another phone and I've never had this problem before. I've also never factory reset a phone before so I'm guessing owners normally have to input...

Good point! In that case if he can't provide the login I'll open a case with ebay and go from there.

Thank you for replying. I figured that was probably the case. I don't think it's realistic to ask the seller to provide his google login so if he can't or won't help I guess my only chance is to open a case with ebay to try to make him accept a return and refund. I would only attempt...

I just received a second hand Samsung Galaxy S7 I bought on ebay. The seller has clearly performed a factory reset but the phone is asking me to verify the google account by entering the login details of a google account that’s previously been used on the phone which I don’t have. I have...

Excellent, thank you. I'll let you know how it goes.

Thank you again. I know someone with the same phone so I can speak to them tomorrow and try swapping their battery to be certain but I'm pretty confident the batteries aren't the problem. Do you have any idea what kind of hardware fault could be the issue? I don't know if maybe my USB 3.0...

Thanks for replying mustang7757. No, I tried download mode as well but no joy on that either.

Please can someone help me with a problem I’m having with my Samsung Galaxy s5. I put my phone on charge before I went to bed and when I woke up it was still showing a red LED. I knew this was wrong because it should have had enough time to charge and turn green. I had not powered the phone...