Recent content by Matt Valenzuela

Hmm, let me look into this with our product team, stand by..

Sprint will carry the V20, we already have a preorder page up now. https://www.sprint.com/en/shop/cell-phones.html?manufacturer=LG&ECID=VANITY%3ALG

We did roll out a back end fix for the issue. Glad it's working now for you. For anyone else it's NOT working for, please do an update profile from settings>system updates.

@Stephen33, trust me, we are working on it and hope to have a resolution soon. I will update this post as I have progress. Thanks for being a loyal Sprint customer. :)

Hey this is Matt from Sprint. I don't think this is necessarily a Sprint specific issue but I do have experience with all sorts of handsets and have used several MM 6.0 handsets successfully in my in-car BT including Nexus 5x and 6p and have never had an issue with hearing outgoing ringback. I...

Hi MikeDee1 - Is this a Sprint specific issue? I'm sorry I am not familiar with it. Is this being tracked in another AC Forum thread and if so can you provide that or some background? If the issue is being reported cross carrier then it's something in the software itself vs a Sprint specific...

We are actively investigating the failure to enable Wi-Fi Calling, and we are working with LG. Performing an exchange will not resolve the behavior. I will update the post once I have more information. Thanks, Matt

But does using the UX 4.0 launcher short the user for the UX 5.0 improvements outlined in LG's video? In other words what is the user sacrificing for the app drawer? Or are some/all of these retained? Simpler/lighter UI Revised icons Friends Manager Auto Shot Multi View Popout picture LG...

Hi there. I'm a Product Ambassador with Sprint and I'd like to help if I can. Have you tried doing a ##SCRTN# on the dialer to reset the radios?

I'm a Product Ambassador with Sprint and would like to help. Yes, domestic unlocking is supported on the GS7 and GS7 edge but as you state and per our unlock policy the device has to be active for 50 days and paid for. The device should work on all US carriers because as far as know, Samsung...

Jo Kat - I'm a Sprint Product Ambassador and want to try and help. Is there something about Sprint that you feel caused the black screen issue? Trying to understand why you cancelled your contract with us over a device level issue.

GT - I'm a Sprint Product Ambassador and want to try and help. As this has been reported across carrier devices, I don't believe this is a Sprint issue vs a Samsung software issue so my ability to fix it will be limited. Did you try the suggested fix in the string and did that help? If there...

Hi tkco. I'm a Sprint Product Ambassador and want to try and help. I think I helped you in the preorder thread, hi again. We support up to 200GB SD cards. The Sprint hardware is the same as any other US carrier as far as I know so there should be no variance between carriers in terms of what...

Hi road_kill. I'm a Sprint Product Ambassador and want to try and help. RSSI spec for our devices should be in line with standard Android signal indicator spec that any OEM would build to. There is not a Sprint specific RSSI spec anymore for our Android devices. The signal indicator will...

Jacky - I'm sorry I just saw this, been very busy today as we approach launch of the S7 and S7 edge. It may be too late for me to help you but can you please PM me with the name the order is under, the order # and your tracking #?