Recent content by michnow

It could be one of the bloatware apps. It was the AT&T variant. I disabled all of the crap I didn't want or use, but I could have missed something. I ran utilities to find the battery pigs and disabled them. The weird thing is that I am not a heavy user. SOT requirements for both the...

I posted earlier about a horrible experience with Samsung support (full disclosure). When it comes to the actual phone, I loved it. Beautiful screen, Samsung take on Android was good. Loved the Gear VR. Two things that ultimately made me switch, the battery life was awful and the OS...

I din't expect it the coverage to be automatically moved. At the time of the switch, I logged into the Samsung Protect Portal and thought I made the switch... I agree on trust but verify. My frustration is more about the runaround, lack of callbacks, hangups, and overall indifference. I would...

Bought a Note 7 with Samsung Protect Plus last August. Went through the recall nonsense, Best Buy was useless, Samsung was useless and AT&T ultimately came though and I got my Note 7 replaced with an S7 Edge. AT&T ultimately had to call their local Samsung rep who pushed it through. I went...

I made the switch from the Note 7 to the S7 Edge. From my perspective, the size (overall and screen) is the same. The performance is the same. I am seeing much better battery life from the S7 Edge. I wish the S7 edge had USB C and a stylus, but in practical terms, I didn't use the stylus...

I decided not to risk it, even though the risk is low and I went to BB to return the Note 7 for the S7 Edge. There was a Best Buy Mobile at the mall and they were great. Unfortunately, the procedure they had was to call AT&T to deal with the AT&T Next BS. The AT&T person they called was...

This "the carrier shouldn't provide a loaner phone." is a really dumb thing to say. Nobody is saying the carrier is obligated, but to say AT&T shouldn't is stupid. If AT&T chooses to provide a loaner, what is the problem?

Totally agree with you. A consistent policy would be awesome.

Why would you think that people should not get a loaner phone (putting aside whose responsibility). A phone was sold which is potentially not safe. Nobody was negligent, because this was unforeseeable, but why wouldn't the vendor, carrier, or reseller want to do the right thing for their...

I agree that this isn't Best Buy's or AT&T's fault or obligation. But, I am a long time iPhone owner who sold a perfectly good and working phone for the Note 7. Now I have a phone that could explode (not likely, but it could) AT&T / Best Buy promoted the Note 7 and I bought it using AT&T...

Bought my Note 7 at Best Buy. Went to an ATT corp store to get a loaner. They refused and told me I had to go to Best Buy. Great, I go to Best Buy and was told that only 35 out of millions had a problem (true) and that if there was a problem, it would only result in a screen that would not...