Recent content by misteryace21

Thank you, I got it fixed now :)

I downloaded this game from a website and the next day I started getting random pop up ads on my home screen. When I looked at what app it was it was "Promotion". I've tried searching for the ad on "Easy Uninstaller" but I couldn't find it or a random app which I didn't install, please help me!

I set up my Private Mode with my fingerprint, but when there was a new update, it's now making me enter with a password which I never set. Is it possible to use my Private Mode again without a factory reset?

I registered the private mode with the fingerprint scanner to access private mode but its now asking me for a backup passworr but I never set up a backup password for private mode. I tried to use the backup password which is used to unlock my phone but that didn't work.

I have connected it to my computer and set it to "Transferring media files" but it's not showing up on my computer, please help.

I opened up my phone this morning & there was a white screen with a little loading bar at the top which led me to the play store. I tried to see which app was doing this by clicking the screen button but it has no title on it. Please help me!

I can't delete music on my phone (Samsung Galaxy S5) I've been trying to delete some files on my SD card to make space but when I try to delete it, but it says 'Failed to delete', I have tried it through 'My Files' & even other apps but it still won't let me delete it, please help.