Recent content by moto_lurker

Contact Motorola support using the moto are app on your phone. There is a repair and return program- you should be able to get your customized phone back. Sent from my Nexus 7 using AC Forums mobile app

I'm not in customer service - but I care deeply about the phone and the company. (so i do this on my free time) What were you trying to do? Do you have an order on hold? Send me a PM and i'll see what I can do to try and help. - Lurker

Send me a PM with your order # and the type of issues you're having.

Escalated this. Did anyone call you yet?

Chad's getting a phone call this afternoon. We'll fix this.

Hi Chad. Did you not receive your phone yet? I've escalated your request through one of the Directors here. Many apologies for your experience. It's a process that we're refining - but believe me when I say that we're really trying to put the customer first. If it's not too much to ask...

Thanks. They haven't started airing yet. They will . . . Would love it if you guys could help spread the word on these ads through Facebook, Twitter, Google+, etc. We're trying to get the word out!

Here's the preview of the ad campaign that Motorola is launching for Moto X. Hope you guys like it. Let me know what you think: Spot #1: Moto X "Lazy Phone" Ad -- Touchless Control - YouTube Spot #2: Moto X "Lazy Phone" Ad -- Active Display - YouTube Spot #3: Moto X "Lazy Phone" Ad --...

Try flicking it 3 times. Even though it says only twice, I found that 3 times is the real secret sauce - 100% success rate for me with 3 flicks.

Thanks Chad. I forwarded your info to one of our sr customer service people (well, I sent it to Matt) Is your handle the name you used on the order? Sent from my XT1080 using AC Forums mobile app

In case anyone else is interested, you can get to the Motorola owner's forums using the link below: https://forums.motorola.com/pages/home Would suggest that as a good place to reach out to if you have certain issues you want to have heard. It's actively monitored. The Motorola leadership and...

I can't speak for others, but I've never had any wobbling issues.

send me a private message w/ your order number. No guarantees, but I'll try to escalate. Sorry for your experience. - - - Updated - - - send me a private message w/ your order number. No guarantees, but I'll try to escalate.

Chad - Story to hear about your order issues. I work for Motorola. Let me know if you get your issue resolved today. If not, I might be able to help escalate. I would also suggest trying reaching out to Matt in the Motorola forums (the official Motorola forums)? He's a great resource as well...