Recent content by motownjunkman

  1. M

    why does snapchat turn my phone off?

    After a couple of updates from the Snapchat app the problem persists and after doing a factory reset the battery still crashes. The feedback from Snapchat was not helpful at all and from speaking with LG they seem to think that it is definitely a battery problem so it's off to them for repair...
  2. M

    why does snapchat turn my phone off?

    I think I stumbled across that thread actually which does have some interesting info in it and seems pretty relevant to my issue. I'll see if I can get Snapchat to respond to an email or something about this problem before going down the battery replacement route. Thanks! :)
  3. M

    why does snapchat turn my phone off?

    Aw man that doesn't sound good! I wouldn't say I use Snapchat a lot. Pretty light to average user. And the shutdown doesn't happen after say sending a load of snaps but sometimes just opening the app and looking at one is enough for it to shut down the phone yet this seldom happens with any...
  4. M

    why does snapchat turn my phone off?

    Ah, I spoke to soon! This morning I got a Snapchat from my sister, opened it and the battery emptied and the phone died. The battery had been at around 40% as well. Really odd! It wasn't doing this until a couple of weeks ago as well. I've not noticed it happen any time when the phone is idle...
  5. M

    why does snapchat turn my phone off?

    Apologies if this shows up as a double post (my other one is awaiting moderator approval and therefore isn't showing yet) but in a nutshell I tried your first recommendations with no luck but I eventually managed to figure out how to do the cache partition wipe (i didn't quite follow the...
  6. M

    why does snapchat turn my phone off?

    Hi thanks for the welcome and reply! It happens most noticeably with Snapchat (especially when trying to take a video or viewing friends 'stories'). It has happened on ocassions with Twitter and Facebook Messenger but that's rare. It's almost always happening with Snapchat. It also doesn't...
  7. M

    why does snapchat turn my phone off?

    Newbie here so go easy! I seem to having a very similar problem with Snapchat on my Nexus 5X (running Android 7.1.2 with the May patch). If I use Snapchat to view or make a video the phone will power down even with as much as 90%% battery. A warning comes up saying something like "0% battery...